Senior Manager, Solutions Engineering (AI)

Location: Chicago, Illinois, United States; hybrid with at least three days per week in the office. International travel is required approximately once a month, with flexibility to partner with teams in EMEA and APAC.

OTE salary: $251,100–$299,925 for candidates within the Greater Chicago Area. Regular employees may also be eligible for a corporate bonus or sales incentive and RSUs.

Company

hirify.global, now part of Salesforce, develops Fin, an AI Customer Agent and AI-first customer support platform for service, sales, and ecommerce.

What you will do

• Define the strategic vision and go-to-market approach for Solutions Engineering.
• Lead, coach, hire, and scale high-performing Solutions Engineering teams across regions and verticals.
• Operate as a player-coach in strategic deals, providing technical guidance, architecture, demos, product evaluations, and sales expertise.
• Lead discovery, design, and delivery of tailored technical solutions, including proofs of concept and business value assessments.
• Build reusable solution frameworks and industry-specific technical assets while partnering with Sales, Product, Marketing, Engineering, and Services.
• Advise executive customers, represent hirify.global at strategic meetings and events, and bring customer insights into product roadmap decisions.

Requirements

• 5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer, Solutions Architect, or in a related individual contributor role.
• 3+ years leading technical pre-sales teams, with demonstrated experience hiring, mentoring, and managing high-performing teams.
• Experience selling AI, data, or highly technical products, or deep curiosity about and practical use of AI.
• Ability to work through ambiguity, stay focused under pressure, and solve challenging customer problems.
• Track record of delivering revenue targets and accurate forecasts while developing and growing the team.
• Excellent communication and presentation skills.
• Ability to travel internationally approximately once a month and flex working hours to partner with EMEA and APAC teams.
• Humility, willingness to learn, and a strong focus on helping colleagues and customers succeed.

Culture & Benefits

• Hybrid working policy combining office collaboration with flexibility to work from home; employees are expected in the office at least three days per week.
• Benefits and programs support health and wellbeing, family needs, time away from work, and financial security.
• Eligible regular employees may receive corporate bonus or sales incentive compensation and Restricted Stock Units.
• Open, accepting, and inclusive working environment with equal-opportunity and non-discrimination policies.