Senior Solutions Engineer (AI)

Location: Austin, United States, or remote within the United States; ideally based in Austin, with willingness to travel for key customer meetings, executive conversations, and on-site demos.

Compensation: $211,197–$257,901 OTE, split 70% base and 30% variable; variable compensation is paid quarterly.

Company

Synthesia is an AI video platform for businesses that develops visual communication and enterprise skill-development products.

What you will do

• Build the North American pre-sales function and shape its playbook, tooling, methodologies, and best practices.
• Partner with Account Executives, Customer Success, Product Marketing, and Product on discovery, deal strategy, demonstrations, proof-of-concepts, pilots, and technical solution design.
• Run discovery calls, stakeholder workshops, technical demonstrations, POC and pilot readouts, and executive conversations that connect Synthesia to customer requirements and business value.
• Address technical objections and integration concerns, identify blockers, and design solution paths for complex, multi-stakeholder deals.
• Create reusable demo environments, use cases, integration templates, objection handling materials, industry playbooks, demo scripts, and competitive assets.
• Provide guidance on platform capabilities, APIs, SDK integrations, security, compliance, enterprise identity, and scalability for global deployments; share field feedback with Product and support clean customer handoffs.

Requirements

• 5+ years of experience in pre-sales, solutions engineering, or customer-facing technical roles at SaaS companies.
• Strong consultative discovery, stakeholder management, and communication skills, with the ability to engage executive decision-makers including CHROs, CLOs, Heads of L&D, and CTOs, as well as IT, security, and developer audiences.
• Technical depth in at least one area: creation flows, APIs, LMS, HCM, CRM or identity integrations, security, or compliance, plus willingness to learn across domains.
• Fluency with MEDDPICC and Command of the Message, and ability to translate technical requirements into business value and ROI conversations.
• Problem-solving approach based on gathering requirements, asking clarifying questions, and adapting solutions to customer needs.
• Excellent business and technical presentation skills in person and remotely, including the ability to explain complex AI and integration concepts to technical and non-technical audiences.
• Self-motivation and organization, with the ability to manage multiple POCs, demonstrations, and customer conversations while meeting deadlines.
• Collaborative mindset and ability to work with Account Executives, Product, Customer Success, and other teams.
• Product orientation, genuine curiosity about customer technology usage, and willingness to travel to key customers for discovery, executive conversations, and on-site demonstrations.

Nice to have

• Expertise in MEDDPICC and Command of the Message.
• Experience with video AI.

Culture & Benefits

• Founding opportunity within the North American Solutions Engineering function.
• Opportunity to work across Product, Product Marketing, Customer Success, Enablement, and commercial teams.
• Hybrid work in Austin or remote work within the United States.
• Role focused on shaping a multi-product AI platform and contributing customer feedback to the product roadmap.