Head of Sales Engineering (AI)

Location: On-site five days a week in San Francisco, CA or New York City, NY. United States work authorization is required for United States applicants; United Kingdom applicants must have the right to work in the UK.

Estimated base salary: $200,000–$256,000 annually, plus $50,000–$64,000 commission and equity.

Company

hirify.global provides customer support operations software, including AI agents and workforce management tools for forecasting demand, scheduling, and intraday adjustments.

What you will do

• Lead, hire, coach, and grow the sales engineering team, beginning with one sales engineer, and define metrics such as technical win rate, proof-of-concept conversion, and time-to-value.
• Partner with Account Executives on technical evaluations from discovery through proof of concept and close, while personally leading the largest and most strategic deals.
• Own technical wins end to end by understanding customer goals, proposing solutions across AI agents and workforce products, running tailored demonstrations, and proving value using real data and workflows.
• Build scalable sales engineering foundations, including demo environments, discovery frameworks, proof-of-concept playbooks, reusable technical content, and repeatable RFP and security assessment processes.
• Act as the technical bridge between prospects, product, product marketing, and sales leadership, using customer evidence to influence the roadmap, technical content, competitive positioning, and pipeline strategy.

Requirements

• Significant technical and pre-sales experience, with strong analytical and critical-thinking skills for solving complex problems involving messy data and integrations.
• Experience leading the technical side of complex enterprise sales cycles and winning deals with $500,000 or more in upfront value.
• Experience building or scaling a sales engineering team from scratch, ideally more than once.
• Experience managing or mentoring sales engineers while continuing to carry a number and participate directly in deals.
• Ability to work with urgency, manage competing deals, operate independently, and drive toward delivered customer value in unstructured environments.
• Ability to identify trends from prospect conversations and market context and connect them to go-to-market and product strategy.
• Ability to coach and provide direct feedback to sales engineers and Account Executives, while collaborating with humility and openness to feedback.
• Ability to work effectively with C-level executives, engineers, and support agents.

Nice to have

• 5+ years of experience in sales engineering, solutions consulting, or a comparable technical pre-sales role.
• Hands-on experience selling or deploying AI agents across chat, voice, or email.
• Background in Workforce Management or Support Operations.

Culture & Benefits

• In-person work five days a week from offices in San Francisco and New York.
• Competitive base salary, commission, and equity in a high-growth startup.
• High level of responsibility and exposure to executive leadership.
• Opportunity to influence the product roadmap and a rapidly expanding customer support technology market.
• Inclusive workplace committed to diverse perspectives and enabling people to do their best work.