CX Technical Enablement Partner (AI)

Location: Chicago, United States; office-centric hybrid schedule with in-office days on Monday, Tuesday, and Thursday. Work from home is generally available on Wednesday; Friday flexibility depends on the work and partner teams.

Base salary: $147,000–$187,000 per year. Additional compensation may include equity, sales incentive pay for most sales roles, and benefits.

Company

Asana provides a platform for human and AI collaboration used by teams worldwide to manage important goals and work.

What you will do

• Partner with Support and Professional Services leadership to assess technical capability gaps and translate business goals into prioritized enablement roadmaps.
• Own the Support and Services CX enablement roadmap, manage intake requests, and define metrics for training effectiveness and business impact.
• Design, build, and deliver technical curricula covering product architecture, administration, demo workflows, APIs, integrations, and troubleshooting.
• Create digital content, eLearning modules, live training sessions, and technical documentation using instructional design standards.
• Build and scale role-based technical certification programs for Support, Services, and Customer Success teams.
• Partner with the AI Product Enablement lead on readiness for new product capabilities and enterprise AI feature rollouts.

Requirements

• 2+ years of experience implementing, architecting, or demonstrating the Asana platform or similar enterprise collaboration tools.
• Experience in technical enablement, instructional design, or customer-facing technical roles such as Support, Professional Services, Solutions Engineering, or Implementation, with a dedicated training focus.
• Experience partnering with senior cross-functional leaders to diagnose skill gaps and build scalable enablement roadmaps in a B2B SaaS environment.
• Deep technical acumen and the ability to quickly master complex SaaS concepts, including platform administration, data flows, APIs, and integrations.
• Experience building or managing role-based technical certification and credentialing programs.
• Ability to manage an independent roadmap, balance strategic alignment with content execution, and use modern digital enablement tools.
• Curiosity about AI tools and emerging technologies, with willingness to learn and use them to improve productivity, collaboration, or decision-making.

Culture & Benefits

• Office-centric hybrid culture with collaboration across global teams and more than 13 offices.
• Mental health, wellness, and fitness benefits.
• Career coaching and support.
• Inclusive family-building benefits.
• Long-term savings or retirement plans and in-office culinary options.
• Commitment to inclusive teams, equal opportunity, and annual pay equity audits.