CX Technical Enablement Partner (AI)

Location: Dublin, Ireland; office-centric hybrid schedule with in-office days on Monday, Tuesday, and Thursday. Working from home on Wednesday is generally available; Friday remote work depends on the role and partner teams.

Base salary: €95,000–€121,000 per year, plus potential equity, sales incentive pay where applicable, and benefits.

Company

Asana provides a platform for human and AI collaboration used by teams worldwide to achieve their goals.

What you will do

• Partner strategically with Support and Professional Services leadership, assess technical capability gaps, and translate business goals into prioritized enablement roadmaps.
• Own the Support and Services CX enablement roadmap, manage intake requests, and define metrics for training effectiveness and business impact.
• Design, build, and deliver technical curricula covering product architecture, administration, demo workflows, APIs, integrations, and troubleshooting frameworks.
• Create digital content, eLearning modules, live training sessions, and technical documentation using instructional design standards.
• Build and scale role-based technical certification programs for Support, Professional Services, and Customer Success teams.
• Partner with AI Product Enablement on readiness for new product capabilities and enterprise AI feature rollouts.

Requirements

• 2+ years of experience implementing, architecting, or demonstrating the Asana platform or similar enterprise collaboration tools.
• Experience in technical enablement, instructional design, or customer-facing technical roles such as Support, Professional Services, Solutions Engineering, or Implementation, with a dedicated training focus.
• Experience partnering with senior cross-functional leaders to diagnose skill gaps and build scalable enablement roadmaps in a B2B SaaS environment.
• Deep technical acumen and the ability to quickly master complex SaaS concepts, including platform administration, data flows, APIs, and integrations.
• Experience building or managing role-based technical certification and credentialing programs.
• Ability to manage an independent roadmap, balance strategic alignment with content execution, and use modern digital enablement tools.
• Curiosity about AI tools and emerging technologies, with willingness to learn and use them to improve productivity, collaboration, or decision-making.

Culture & Benefits

• Office-centric hybrid work model with collaboration-focused in-office days.
• Mental health, wellness, and fitness benefits.
• Career coaching and support.
• Inclusive family-building benefits.
• Long-term savings or retirement plans.
• In-office culinary options and compensation reviewed through annual pay equity audits.