Customer Success Manager

Location: Remote - Missouri, US

Company

hirify.global is a financial services and healthcare technology company headquartered in Windsor, Connecticut, with more than 27,000 employees across 35 countries. hirify.global Blue Prism Document Automation provides technology to financial services and healthcare organizations.

What you will do

• Build long-term relationships with enterprise customers and serve as their trusted advisor.
• Own customer success strategies, account plans, renewals, and expansion opportunities.
• Coordinate with sales, professional services, legal, finance, engineering, and support teams to advocate for customer solutions.
• Act as the primary customer support contact, manage escalations, and communicate progress toward resolution.
• Generate and present quarterly and annual performance reports to key clients.
• Perform product setup tasks and advocate for continued product utilization.

Requirements

• College degree or equivalent experience.
• 3–5 years of enterprise customer success, account management, customer service, or similar experience.
• Experience in a technology company, ideally a SaaS environment.
• Ability to generate reports, analyze data, and present findings to customers.
• Computer proficiency, including Excel, with the ability to manage multiple customers simultaneously.
• Strong communication, problem-solving, initiative, and escalation-management skills.

Nice to have

• Comfort working in a startup setting.

Culture & Benefits

• Small, collaborative Customer Success team.
• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Paid time off, holidays, and parental leave.
• Professional development reimbursement opportunity.