Customer Success Manager (AI/SaaS)

Location: Remote - Missouri, US

Company

hirify.global provides AI-powered technology and services for financial services and healthcare organizations, including document automation solutions through hirify.global Blue Prism.

What you will do

• Build long-term customer relationships and nurture engagement to support retention and growth.
• Manage timely renewals, including participation in legal negotiations and ownership of renewals for key enterprise accounts.
• Develop customer success strategies, account plans, and best practices.
• Partner with sales, professional services, legal, finance, engineering, and other teams to advocate for customer solutions.
• Serve as the primary customer support contact, perform product setup tasks, and coordinate customer escalations through resolution.
• Prepare and present quarterly and annual performance reports to key clients while representing customer needs internally.

Requirements

• College degree or equivalent experience.
• 3–5 years of experience in enterprise customer success, account management, customer service, or a similar field.
• Previous experience in a technology company, ideally SaaS.
• Ability to generate reports, analyze data, and present findings to customers.
• Computer proficiency, including Excel.
• Ability to manage multiple customers simultaneously.
• Proactive, self-directed, and outcome-driven approach.
• Ability to communicate problems and solutions clearly, effectively, and kindly.
• Strong problem-solving skills, including knowing how and when to collaborate and escalate issues.

Nice to have

• Comfort working in a startup setting.

Culture & Benefits

• Small, collaborative Customer Success team.
• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Paid time off, holidays, and parental leave.
• Professional development reimbursement opportunity.