Customer Success Operations Analyst

Location: USA - Remote

Salary: $65,000–$81,000 annual base salary; additional bonus eligibility may apply.

Company

Global provider of reporting, analytics, and performance management solutions for finance and data teams, serving more than 32,000 organizations.

What you will do

• Design, document, optimize, and continuously improve Customer Success processes, including forecasting, renewal inspection and management, and operating rhythms.
• Identify process bottlenecks and inefficiencies, develop solutions that reduce friction, and support adoption of operational improvements.
• Analyze data from Salesforce, Gong, and other systems to identify renewal health, expansion opportunities, churn risks, CSM activity, and customer engagement insights.
• Maintain process documentation, evaluate and implement tools, and collaborate with Business Systems to improve source-system data capture and reporting.
• Coordinate and track operational initiatives such as process improvements, tool implementations, retention programs, save plays, and reference customer programs.
• Track KPIs and outcomes, iterate on initiatives, and coordinate alignment across Customer Success, Digital Success, Product, Sales, and other functions.

Requirements

• 1–3 years of experience in a business analytics role, ideally in Business Operations, Sales Operations, or Customer Success Operations.
• Strong business acumen, interpersonal skills, and familiarity with Customer Success operations, KPIs, and processes.
• At least 1 year of Salesforce experience.
• Advanced Excel skills and a highly analytical, data-driven approach.
• Strong project management skills; organized, collaborative, and effective at problem-solving.
• Ability to consume and interpret large amounts of data, translate complex operational information into clear actionable insights, and influence decision-making.
• Proactive, resourceful, adaptable, detail-oriented, ethical, and comfortable working autonomously in a continuously evolving environment.

Nice to have

• Experience with Salesforce CPQ, Gong, Customer Success Platforms, and other related tools.

Culture & Benefits

• Collaborative work across Customer Success leadership, Digital Success, Product, Sales, Business Systems, and other functions.
• Remote work arrangement in the United States.
• Employment includes confidential handling of information and equal employment opportunity commitments.
• Background checks are required where permitted by country, state, or province.