Customer Success Manager (B2B SaaS)

Location: Hybrid role based in the Atlanta, Georgia, United States office, with attendance required three days per week on Tuesday, Wednesday, and Thursday.

Company

hirify.global provides purpose-built, cloud-based software for procurement, budgeting, payments, and grants management for public-sector and government organizations.

What you will do

• Develop expertise in the B2B SaaS product and its public-sector use cases.
• Lead regular meetings with executives, project managers, business analysts, end users, and other stakeholders.
• Build stakeholder relationships and design and execute customer success plans that support customer outcomes and product value.
• Conduct customer check-ins, monitor health indicators, address concerns, and support retention.
• Collaborate with senior Customer Success Managers and sales, marketing, and product development teams to deliver coordinated customer support.
• Analyze usage and customer data to identify upsell, cross-sell, and expansion opportunities; manage estimates, quotes, and contract amendments in Salesforce; and support surveys, webinars, and events.

Requirements

• Bachelor's degree in business, communications, computer science, or a related field.
• At least 2 years of experience in customer success, customer support, or a related field.
• Proven track record of developing and implementing successful customer experience strategies.
• Experience in project management, including managing multiple projects simultaneously.
• Proficiency in Salesforce, Microsoft Office, and other relevant software applications.
• Ability to work from the Atlanta, Georgia office three days per week.

Culture & Benefits

• Hybrid work model with standard hours on office days.
• Two additional Eunafier Days per year, added to a long weekend.
• Up to eight hours of paid philanthropy time annually.
• Development support through budget, mentorship, AI learning, government technology expertise, and advancement opportunities.
• Community engagement initiatives involving time, donations, and shared expertise.
• Accessibility accommodations are available throughout the interview process.