IT Help Desk Manager (Aerospace)

Location: San Francisco; full-time in-office work Monday through Friday is required. U.S. citizenship is required.

Salary: $155K–$185K per year

Company

hirify.global is a vertically integrated aerospace company developing a scalable technology platform for critical infrastructure, mission operations, and the future of flight.

What you will do

• Lead, hire, and mentor the IT help desk team; set priorities, SLAs, and escalation paths.
• Own day-to-day IT support for Windows, macOS, and Linux users.
• Administer Microsoft 365 GCC/GCC High, including identity, email, SharePoint, OneDrive, and Teams.
• Manage Intune and Jamf endpoint enrollment, configuration, patching, compliance policies, and application deployment.
• Design, maintain, and troubleshoot Ubiquiti and Cisco networks, including switching, wireless, firewalls, and VPN.
• Maintain CMMC 2.0 compliance, support ITAR/EAR requirements, manage access and assets, document systems, and partner on new tools.

Requirements

• 3+ years managing an IT or help desk team.
• 3+ years working in a startup environment.
• 3+ years administering Windows and macOS; Linux experience is a plus.
• 3+ years administering Microsoft Intune and Jamf MDM platforms.
• Hands-on experience administering Microsoft 365 GCC and GCC High.
• Experience with Ubiquiti and Cisco networking.
• Experience administering a CMMC 2.0-compliant work environment and working knowledge of CMMC 2.0 and ITAR/EAR requirements.
• Ability to work full-time in the office, Monday through Friday.
• Must be a U.S. citizen.

Culture & Benefits

• In-office work five days a week is considered essential for collaboration and company culture.
• Medical, dental, and vision insurance, including Flexible Spending Accounts.
• 401(k) program and stock option plan.
• Self-managed flexible time off, PTO, paid holidays, and sick time.
• Flexible work environment and an inclusive workplace.