IT Helpdesk Technician

Location: Onsite in Torrance, California, United States; occasional travel between company or vendor locations may be required. On-call rotation and occasional evenings, weekends, or extended hours are required.

Salary: $30–$58 per hour. Detailed ranges: IT Helpdesk I $29–$39/hour, IT Helpdesk II $36–$45/hour, Senior IT Helpdesk Technician $45–$59/hour. Equity is offered.

Company

hirify.global is a Series C startup developing mass-producible, inherently safe microreactors for terrestrial, underwater, and space applications, serving military, NASA, and Department of Energy programs.

What you will do

• Own Tier 1–3 support requests from intake and triage through resolution or escalation, maintaining clear communication and SLA-aware ticket handling.
• Support and troubleshoot Windows, macOS, Linux, mobile devices, printers, peripherals, engineering workstations, conference rooms, audiovisual systems, and approved business applications.
• Administer users, groups, licenses, mailboxes, collaboration tools, and access workflows across Microsoft 365, Entra ID, and Google Workspace.
• Provision, configure, enroll, patch, repair, recover, and decommission endpoints while managing device security, deployment, inventory, licenses, and secure disposal.
• Troubleshoot identity, MFA, SSO, VPN, wired and wireless connectivity, DNS, DHCP, VLAN, and application-access issues in accordance with security and change-control practices.
• Support onboarding, offboarding, hardware moves, deployment events, manufacturing, laboratory, and engineering environments; create documentation and automate recurring tasks with PowerShell, Bash, APIs, or workflow tools.

Requirements

• 3+ years of hands-on experience in IT helpdesk, service desk, desktop support, endpoint support, systems administration, or an equivalent technical support role.
• Basic networking concepts and protocols, including DNS, DHCP, RDP, SSH, FTP, and TCP/IP.
• Professional experience supporting Microsoft and Google environments and Windows and macOS endpoints.
• Familiarity with remote management and remote support tools such as Remote Desktop, TeamViewer, BeyondTrust, NinjaOne, ManageEngine, N-Able, or Datto.
• Experience working within a ticketing system such as Zendesk, FreshDesk, N-Able, Request Tracker, HelpScout, HaloPSA, or HappyFox.
• Ability to participate in an on-call rotation and work occasional evenings, weekends, or extended hours for critical incidents, milestones, onboarding surges, audits, hardware moves, or facility needs.
• Ability to move and install laptops, monitors, small network devices, conference-room equipment, and peripherals, including work in production or lab areas.
• Ability to work onsite in Torrance, California and support urgent engineering, manufacturing, facility, security, or business milestones.
• U.S. citizenship or nationality, U.S. lawful permanent residence, refugee or asylee status, or eligibility to obtain required U.S. Department of State authorizations is required for applicable export-control compliance.

Nice to have

• IT operations experience in a fast-paced environment requiring creative and well-considered approaches.
• Strong troubleshooting fundamentals across hardware, operating systems, SaaS applications, identity, networks, peripherals, and audiovisual systems.
• Experience supporting aerospace, defense, advanced manufacturing, laboratories, engineering organizations, biotechnology, or other high-availability and compliance-driven environments.
• Familiarity with ITAR-controlled environments, NIST SP 800-171, CMMC, least privilege, audit logging, evidence collection, and incident reporting.
• Service ownership, calm incident communication, precise documentation, and sound judgment when balancing urgency with security and operational risk.
• CompTIA A+, Network+, Security+, Microsoft 365 or Endpoint Administrator, Google Workspace Administrator, Jamf, JumpCloud, or ITIL certifications.
• Support experience with Microsoft Office, Adobe Acrobat, browsers, and CAD software.

Culture & Benefits

• Equity through a significant stock option package.
• Values include systems thinking, end-user focus, challenging convention, face-to-face collaboration, and operating with nuance.
• Teams aim to maximize time together in person while recognizing that deep work can be done remotely.
• Equal opportunity employment based on merit, competence, and qualifications.