IT Help Desk Specialist

Location: Fully remote; position is based in the United States and requires U.S. citizenship.

Salary: $65,000–$75,000 per year, plus bonus and equity package.

Company

hirify.global is an incubation firm building and investing in scalable technology companies across healthcare, cyber, and national security; the role supports Defcon AI, an AI, analytics, optimization, and software company focused on resilient complex systems.

What you will do

• Manage the Zendesk help desk queue, triaging, resolving, and escalating requests within service levels.
• Provide Tier 1 and Tier 2 support for Windows and macOS endpoints, Microsoft 365 applications, mobile devices, and conference room equipment.
• Manage user account creation, modification, deactivation, onboarding, offboarding, device provisioning, licensing, and access removal.
• Maintain the IT Knowledge Base with end-user documentation and troubleshooting guides.
• Enroll, inventory, and support devices through Microsoft Intune and an RMM platform; maintain asset and license records.
• Follow security and compliance procedures, report suspected incidents, and recommend improvements for recurring issues.

Requirements

• At least 2 years of help desk or desktop support experience.
• Hands-on experience administering Microsoft 365 and Entra ID user accounts, groups, and licenses.
• Working knowledge of Windows and macOS troubleshooting.
• Experience with a ticketing system such as Zendesk, ServiceNow, or Jira Service Management.
• Strong written communication skills and the ability to write clear end-user documentation.
• Customer-focused approach and ability to manage multiple requests at once.
• U.S. citizenship is required.

Nice to have

• Experience with Microsoft Intune, Conditional Access, or an RMM platform such as NinjaOne.
• Familiarity with CMMC, NIST SP 800-171, or other federal compliance frameworks.
• Experience supporting a defense contractor or another regulated environment.
• CompTIA A+, Security+, or Microsoft 365 certifications such as MD-102 or MS-900.
• Ability to obtain and maintain a U.S. security clearance.

Culture & Benefits

• Fully remote and flexible work environment.
• Employer-paid medical, dental, and vision insurance for employees and families.
• Unlimited PTO with manager approval.
• Fourteen weeks of fully paid parental leave at normal pay.
• Professional development opportunities, optional 401(k), FSA, equity incentives, and mental health benefits.