Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing and growing a portfolio of Enterprise and Mid-Market customers for an AI-powered visual communication platform with an accent on revenue retention and expansion growth. Focus on driving long-term value realisation, managing executive stakeholders, and scaling AI-powered communication across organisations.

Location: Hybrid from Central London office (Aldwych), UK

Company

hirify.global is a leading AI-powered visual communication platform trusted by Fortune 500 companies to transform organizational communication and training.

What you will do

• Manage and grow a portfolio of Enterprise and Mid-Market customers, acting as a strategic partner.
• Build trusted relationships with senior stakeholders across L&D, HR, Internal Communications, and IT teams.
• Drive onboarding, adoption, engagement, and long-term value realisation.
• Lead strategic business reviews focused on outcomes, ROI, and expansion opportunities.
• Collaborate with Account Executives to progress expansion opportunities and with Product teams to act as the voice of the customer.
• Utilize customer data and platform insights to proactively reduce risk and drive adoption.

Requirements

• 3–6+ years of experience in Customer Success, Account Management, or commercial post-sales roles within B2B SaaS.
• Proven experience owning retention, renewals, or expansion targets.
• Ability to manage Enterprise or strategic customer relationships and build credibility with senior stakeholders.
• Strong commercial acumen, analytical capability, and experience interpreting usage data.
• Excellent discovery, presentation, and storytelling skills.
• English: C1+ (Excellent written and spoken)

Nice to have

• Experience working with Enterprise L&D, HR, Internal Communications, or Enablement teams.
• Experience with AI-enabled, transformation, or communication-focused platforms.
• Familiarity with CRM/CS tools such as HubSpot, Salesforce, or Gainsight.

Culture & Benefits

• Hybrid work arrangement from the Central London office.
• Weekly Deliveroo allowance and a fully stocked office.
• Opportunity to work with globally recognised Enterprise customers in a fast-growing business area.
• Collaborative, ambitious, and entrepreneurial company culture.
• Volunteering initiatives and CycleScheme.