Customer Value Architect III (AI)

Location: London, UK (Hybrid)

Company

hirify.global provides a product intelligence and analytics platform used by more than 29,000 companies to understand product usage, diagnose performance, and guide product decisions, including through AI capabilities.

What you will do

• Own the customer value workstream across onboarding and the full contract lifecycle, connecting hirify.global investment to business challenges, ROI, adoption milestones, and measurable outcomes.
• Build relationships with executive sponsors, business stakeholders, and technical individual contributors while aligning hirify.global capabilities with customer priorities.
• Develop success plans, conduct ongoing discovery, monitor product usage and health signals, and lead regular business reviews to deepen adoption and identify risk.
• Lead enablement sessions covering dashboard design, funnel analysis, and retention modeling; identify underused features and new opportunities for hirify.global usage.
• Assess customer AI maturity and advise on agent and context strategy, using hirify.global AI, hirify.global Agent, Headless, and MCP for AI-native workflows.
• Coordinate escalations and customer advocacy across GTM, Product, and Engineering, while contributing to scalable Customer Success playbooks.

Requirements

• Experience in Customer Success, management consulting, or a related field supporting complex B2B SaaS accounts.
• Track record of managing relationships across functions and seniority levels, from business executives to technical individual contributors, and influencing C-suite decisions.
• Ability to translate data models, analytics instrumentation, and product metrics into business terms for non-technical stakeholders.
• Demonstrated ability to drive platform adoption and connect product usage to customer business outcomes.
• Experience building and executing strategic value and adoption plans, linking daily activities to strategic outcomes and communicating wins through ROI.
• Hands-on experience with agentic or AI-native tooling beyond casual ChatGPT use, including MCP-based workflows, LLM copilots, or similar tools.

Nice to have

• Background in product analytics, growth, or data-driven product development.
• Experience in a technical advisory or solutions capacity, such as implementation or professional services.
• Familiarity with analytics instrumentation, event tracking, or data tooling.

Culture & Benefits

• Hybrid work in London with a culture focused on bold decisions, insight-driven innovation, cross-functional collaboration, candor, customer success, and simplicity.
• Comprehensive medical, vision, and dental care.
• Mental wellness benefit, generous vacation policy, and additional company holidays.
• Enhanced parental leave and volunteer time off.
• Additional US benefits include pre-tax benefits, 401(k), wellness benefit, and holiday break; benefits may vary for contract positions.