Customer Success Manager - UK (AI Recruitment Technology)

Location: Hybrid in London, United Kingdom; the Customer Success Team typically meets at the Shoreditch office on Wednesdays, with additional office time optional.

Company

hirify.global provides an AI-native recruitment productivity platform that integrates with recruiters' CRMs, email tools, and data providers.

What you will do

• Own the first three months of the customer lifecycle, managing 4–6 new accounts per month.
• Partner with Account Executives to create Success Plans aligned with customer goals, challenges, and success criteria.
• Lead technical setup, including CRM integrations, migrations, mapping, and testing.
• Deliver tailored training, strategic guidance, and proactive outreach to drive adoption and resolve blockers.
• Build relationships with stakeholders at all levels, including C-suite, and track progress against adoption, efficiency, revenue, and experience metrics.
• Identify expansion opportunities, lead review sessions, collaborate with Account Management, complete handovers, and conduct regular on-site visits.

Requirements

• Experience in a customer-facing role within RecTech, SalesTech, or a similar SaaS environment.
• Experience managing relationships across small businesses and large enterprises, including complex implementations, stakeholder alignment, and business transformation initiatives.
• Exceptional communication skills and the ability to simplify complex ideas for different audiences.
• Strong listening, problem-solving, and stakeholder management abilities.
• Ability to work cross-functionally in a fast-paced startup environment.
• Proactive, driven, and eager to learn and develop.
• Applications are welcomed from recruitment, sales, and customer success backgrounds.

Nice to have

• Experience in Recruitment Technology or onboarding commercial or sales teams.
• Previous experience in recruiting or business development.
• High performance across adoption, customer satisfaction, and retention metrics.
• Strong technical aptitude and confidence working with integrations and systems.

Culture & Benefits

• Flexible hybrid working model balancing remote work with in-person collaboration.
• Culture based on transparency, trust, flexibility, feedback, innovation, and continuous improvement.
• 25 days of holiday excluding public holidays.
• MacBook and additional technology or software required for the role.
• Private medical, dental, and vision insurance; income protection insurance; EAP; and compassionate leave.
• Monthly social events and the opportunity to make an impact in an early-stage startup.

Hiring process

• Screening interview with Talent Acquisition.
• Hiring Manager interview followed by a task interview with the Hiring Manager and Head of Customer Success.
• Final interview with the VP of Customer Success; references may be requested before the final stage.