Account Manager, Benelux (Fintech)

Location: Amsterdam, The Netherlands; hybrid working with 3 days per week in the Amsterdam office.

Company

hirify.global is a fintech company providing payment solutions, multicurrency accounts, and e-commerce tools for businesses across Europe.

What you will do

• Manage relationships with business owners, finance leads, and decision-makers across a named portfolio of major merchants.
• Lead business reviews, develop annual account plans, and identify opportunities to improve engagement and long-term value.
• Monitor account performance, protect revenue, reduce churn, and maintain merchant satisfaction.
• Grow existing accounts by recommending hirify.global products and features and providing guidance, training, and updates.
• Resolve merchant queries and operational issues, coordinating with Operations, Risk, and Compliance on complex challenges.
• Collaborate with Sales, Product, Marketing, and other teams while maintaining CRM records, forecasting performance, and tracking revenue growth, activation, and retention.

Requirements

• At least 5 years of experience in account management, key account sales, or customer success, ideally with SMB and mid-market businesses in payments, fintech, or software.
• Proven experience managing and growing an existing portfolio, retaining customers, protecting revenue, and identifying expansion opportunities.
• Ability to interpret commercial data, including transaction volumes, margins, and churn indicators, and turn insights into action.
• Strong commercial judgement and ability to build trusted relationships with business owners, finance leaders, and senior decision-makers.
• Fluency in Dutch and English and excellent communication and interpersonal skills.
• Customer-centric, solutions-oriented approach with strong organisation, problem-solving, prioritisation, and cross-functional collaboration skills.

Culture & Benefits

• High-visibility role with direct commercial impact in an international fintech business.
• Hybrid work with 3 days per week in the Amsterdam office.
• Competitive salary with performance-based variable earnings and annual salary reviews.
• 29 days of paid annual leave plus an additional 8% holiday allowance, and a pension scheme under applicable Dutch arrangements.
• Career progression, continuous learning, hirify.global Academy, unlimited LinkedIn Learning, and an annual training budget.
• Referral bonus, team-building and international networking events, business travel expense reimbursement, company laptop, and phone.

Hiring process

• Apply by completing the application form and sending a CV in English.
• Applications are reviewed confidentially under GDPR; only shortlisted candidates will be contacted.