Market Operations Manager

Location: Full-time in-office role based in Phoenix, AZ; candidates must be based in Phoenix or open to permanent relocation there.

Company

hirify.global is building an AI-powered platform that enables family caregivers to deliver higher-quality care at home while helping health plans and government partners verify and improve home-based care.

What you will do

• Own market strategy and execution for Arizona operations and drive strategic priorities and regional outcomes.
• Lead daily care delivery, scheduling, service execution, patient and family experience, and operational performance.
• Manage conversion pipelines, workforce retention and engagement, regulatory and care-plan compliance, and member experience metrics.
• Align operations with payer requirements and quality benchmarks, including member engagement and HEDIS goals.
• Coach frontline teams, establish accountability, and build a high-performing operating culture.
• Diagnose root causes of performance gaps, create scalable playbooks, establish reporting cadences, and coordinate with Clinical Leadership, Health Plan Strategy, Analytics, Product, Compliance, and HR.

Requirements

• 5+ years of operational leadership experience scaling initiatives in high-growth healthcare settings, including experience in a regional or market-scoped role.
• Demonstrated success leading customer- or patient-facing teams while combining empathetic leadership with high standards.
• Strong understanding of home-care operations, compliance, healthcare quality metrics, and the operational levers that influence them.
• Proven ability to identify performance gaps, determine root causes, and implement scalable solutions from concept through execution.
• Data-driven approach to decision-making, process optimization, and team guidance.
• Understanding of unit economics, budgets, and margin optimization.
• Exceptional communication skills for aligning cross-functional teams, clinical leads, field staff, and executive stakeholders.
• Low ego, high emotional intelligence, and commitment to improving care for vulnerable populations.
• Based in Phoenix, AZ, or open to permanent relocation to Phoenix.

Nice to have

• Direct home-health experience.
• Direct P&L exposure.
• Experience navigating Medicaid or D-SNP programs.

Culture & Benefits

• Competitive compensation package.
• Medical, dental, and vision coverage, including a $0-deductible PPO, company-funded HSA, employer-paid life insurance, and disability insurance.
• Paid time off, 10 paid company holidays, and up to 10 weeks of paid parental leave based on tenure.
• HSA contributions, optional FSA and commuter benefits, and coverage of 401(k) account fees; no employer match is currently offered.
• Values include family-first care, urgency with precision, resourcefulness, positivity, and challenging outdated healthcare systems.
• The role supports an ambitious startup environment focused on building scalable operations for vulnerable populations.

Hiring process

• hirify.global is an equal opportunity employer and considers qualified applicants with arrest or conviction records in accordance with applicable law.
• Background checks are conducted where applicable, and the company participates in E-Verify.
• Automated decision tools may assist with matching and ranking candidate experience, education, and skills, but all hiring decisions include final human review. Candidates may contact talent@abbycare.org to request an alternative process or reasonable accommodation.