Manager Operational Quality Control

Location: Remote; work at home in Pennsylvania, United States. US citizenship and a background check are required due to Department of Defense contract requirements.

Company

hirify.global operates in dental insurance and electronic enrollment services.

What you will do

• Manage hiring, termination decisions, coaching, development, recognition, performance management, productivity, staffing, budgets, policies, and day-to-day team operations.
• Oversee quality, accuracy, compliance, controls, and operational performance throughout the electronic enrollment lifecycle.
• Lead operational analysis, root-cause identification, discrepancy resolution, corrective actions, and improvements to quality, efficiency, and client satisfaction.
• Use emerging technologies, process optimization methods, and responsible artificial intelligence to improve productivity, decision-making, and service delivery while maintaining governance and compliance.
• Partner with Enrollment, Account Installation, Information Technology, Product, Claims, Customer Service, vendors, clients, and technology partners to implement integrated solutions and remove operational barriers.
• Document and share knowledge across teams to make processes sustainable and accessible.

Requirements

• High School Diploma or GED required.
• US citizenship and successful completion of a background check required.
• At least 3 years of management or leadership experience.
• At least 3 years of experience in electronic enrollment.
• At least 3 years of experience using insurance principles and practices.
• Ability to build high-performing teams through coaching, mentoring, accountability, and empowerment.
• Ability to connect upstream and downstream impacts and develop sustainable solutions.
• Ability to simplify processes, eliminate waste, improve outcomes, build cross-functional partnerships, and collaborate with vendors, clients, and technology partners.

Nice to have

• Bachelor's Degree.

Culture & Benefits

• Remote work arrangement with a home-based work site in Pennsylvania.
• Emphasis on innovation, operational excellence, knowledge sharing, and continuous improvement.
• Work across multiple operational and technology functions to improve client and member experiences.
• Responsibilities include protecting confidential customer information and complying with HIPAA, information security policies, federal and state laws, and company policies.
• Travel requirement is 0%–25%.