Revenue Operations Manager (AI)

Location: United States - Remote; CHI Office

Salary: $143,650–$164,934 or $169,000–$194,040 annually, depending on U.S. geographic market tier. Equity offered.

Company

hirify.global is an AI-native clinician intelligence platform for healthcare that connects patients, providers, payers, and life sciences companies, supporting clinical, financial, and evidence-based decisions.

What you will do

• Own the Partner Experience technology stack, administering Planhat and Zendesk, including health scoring, playbooks, workflows, triggers, SLAs, routing, Salesforce integrations, and reporting.
• Support administration of LMS and CMS platforms for partner education and enablement.
• Design, refine, QA, and implement workflows that improve handoffs across deal close, implementation, clinical adoption, support, renewal, and expansion.
• Build reports and dashboards covering partner health, adoption, utilization, support volume, SLA attainment, retention, and other operational metrics.
• Partner with Finance on renewal and retention forecasting, commission analysis, and revenue-related insights.
• Act as the operations partner for Partner Success, Clinical Success, Implementation, Support, and PX Ops leadership, coordinating with Sales, Marketing, and Finance.

Requirements

• 5+ years of experience in Revenue Operations, Customer Success Operations, Sales Operations, or a similar role in a SaaS company.
• Extensive experience with Salesforce, Planhat or Gainsight/similar customer success platforms, Zendesk, and exposure to LMS/CMS administration; customer success or support platform administration experience is strongly preferred.
• Strong understanding of go-to-market strategies and metrics across Sales, Marketing, and Partner Success.
• Direct experience partnering with post-sale leadership across Customer or Partner Success, Clinical or Implementation teams, or Support.
• Fluency in net revenue retention, gross retention, adoption and utilization, NPS, CSAT, and support SLA metrics.
• Exceptional AI and business intelligence experience, including Claude, OpenAI, Excel or Google Sheets, SQL, and BI tools, with the ability to interpret complex data and create actionable plans.
• Experience building and maintaining commercial dashboards and reports for data-driven decisions.
• Ability to align cross-functional teams around shared goals, priorities, and revenue-driving strategies.
• Strong project management, communication, interpersonal, problem-solving, and continuous-improvement skills, including successfully leading complex initiatives to completion.

Nice to have

• Healthcare experience.

Culture & Benefits

• Remote work in the United States with flexible work hours.
• Fast-paced, high-growth startup environment emphasizing extreme ownership, empathy, and measurable impact.
• Medical, dental, and vision coverage; HSA contributions; FSA and commuter benefits; and paid parental leave.
• Flexible PTO, 14 paid holidays, and paid sabbatical leave after five years.
• 401(k) matching, equity grants, personal device allowance, lifestyle wallet, professional development support, and mental health resources.