Revenue Operations Manager (AI)

Location: CHI Office; United States - Remote. Hybrid work format.

Salary: $143,650–$164,934 or $169,000–$194,040 annually, plus equity. Compensation varies by U.S. geographic market and experience.

Company

hirify.global is a healthcare technology company building an AI-powered platform that converts medical conversations into structured clinical notes and integrates with electronic medical records.

What you will do

• Own Planhat and Zendesk as administrator and product owner, including health scoring, playbooks, workflows, triggers, SLAs, routing, Salesforce integrations, and reporting.
• Support administration of LMS and CMS platforms used for partner education and enablement.
• Design, QA, and implement workflows that improve handoffs across implementation, clinical adoption, support, renewal, and expansion.
• Build reports and dashboards covering partner health, adoption, utilization, support volume, SLA attainment, and retention.
• Partner with Finance on renewal and retention forecasting, commission reporting, and revenue insights.
• Act as an operations partner to Partner Success, Clinical Success, Implementation, Support, and PX Ops leadership while coordinating with Sales, Marketing, and Finance.

Requirements

• 5+ years of experience in Revenue Operations, Customer Success Operations, Sales Operations, or a similar role in a SaaS company.
• Extensive experience with Salesforce, Planhat or a similar customer success platform, Zendesk, and preferably LMS or CMS administration.
• Strong understanding of go-to-market strategies and post-sale metrics, including net revenue retention, gross retention, adoption, utilization, NPS, CSAT, and support SLA performance.
• Experience with AI and business intelligence tools, including Claude, OpenAI, Excel or Google Sheets, SQL, and BI platforms.
• Proven ability to build commercial dashboards, lead complex initiatives, align cross-functional teams, and communicate with senior stakeholders.
• Ability to work in a hybrid arrangement connected to the Chicago office or remotely within the United States.

Nice to have

• Healthcare industry experience.

Culture & Benefits

• High-growth startup environment with an emphasis on ownership, empathy, and continuous improvement.
• Flexible work hours, inclusive culture, and ongoing learning opportunities.
• Medical, dental, and vision coverage for full-time employees and families, plus HSA contributions.
• Flexible PTO, paid holidays, paid parental leave, and family-forming benefits.
• 401(k) matching, personal device allowance, pre-tax benefits, lifestyle wallet, mental health support, and paid sabbatical leave after five years.