Head of Key Accounts UK&I (Medical Devices)

Location: The Vision Centre, Nursling, Southampton, United Kingdom; three days a week in the office, with approximately 30% UK travel and occasional international and limited weekend travel.

Company

hirify.global manufactures soft contact lenses and operates in more than 100 countries as part of a global business.

What you will do

• Lead the UK and Ireland national, key account, independent customer, and distributor business.
• Manage a team of six and provide leadership for the National and Key Account Management function.
• Develop and execute the annual customer strategy in alignment with the UK and Ireland plan.
• Build collaborative customer partnerships and joint business plans across major retail, healthcare, and independent accounts.
• Drive category growth, myopia management growth, revenue, profitability, forecasting, budgeting, KPI measurement, and cost control.
• Collaborate with Finance, Marketing, Sales Operations, Field Sales, Professional Services, Customer Services, Supply Chain, and Distribution teams.

Requirements

• Strong leadership, people management, team motivation, and high-performance culture-building skills.
• Strong organizational, communication, influencing, negotiation, numeracy, and customer relationship skills.
• Ability to create partnership-oriented business relationships and deliver mutually beneficial commercial agreements.
• Proven ability to achieve challenging year-on-year market growth and profitability targets.
• Understanding of selling in a heavily regulated medical device retail environment.
• Significant, ideally 10+ years’, progressive sales experience with a strong record of revenue growth and strategic customer partnerships.
• Significant National Account Management experience with high-profile, complex accounts requiring specialized attention or expertise.
• Experience leading and developing National or Key Account Management teams, driving performance, capability building, and customer-centric sales excellence.
• Strong understanding of category management, category insights, and/or shopper marketing principles, plus experience using data and market trends to influence customer strategy and growth.
• Experience developing and executing customer strategies, negotiating at senior level, securing commercial outcomes, and working cross-functionally with Marketing, Finance, Commercial Operations, and Supply Chain.

Culture & Benefits

• 37.5-hour working week with a hybrid arrangement requiring three office days per week.
• 25 days of holiday, pension scheme, healthcare cover, and life assurance.
• Wellness Platform access, discounted contact lenses, and LinkedIn Learning.
• Extensive training and personal and professional development support.
• Inclusive, diverse, and progressive global working environment.