Technical Support Representative II (Healthcare)

Location: Hybrid, with regular onsite presence at the Skaneateles, NY office; applicants must be authorized to work for any employer in the U.S.

Salary: $52,800–$72,600 base per year.

Company

hirify.global is a healthcare company focused on developing and supporting products and services that help save and sustain lives.

What you will do

• Provide remote troubleshooting for hardware, software, network, security, and connected-device issues.
• Document cases, including issue identification, troubleshooting steps, resolutions, and customer requests such as part replacements and case creation.
• Provide technical guidance on supported hardware, software, and connected devices.
• Escalate issues to appropriate internal teams, including R&D and engineering.
• Track and update cases against defined KPIs and service levels.
• Identify recurring issues and use standard tools, systems, and knowledge-management resources to support product and process improvements.

Requirements

• High school diploma or GED.
• At least 1 year of remote technical troubleshooting experience or 2–3 years of technical/customer support experience.
• Experience troubleshooting Microsoft operating systems, Active Directory, and server environments.
• Experience diagnosing hardware, software, networking, and security issues.
• Experience installing and troubleshooting computer hardware and peripheral devices, including printers, scanners, and Bluetooth devices.
• Ability to follow regulated processes and maintain compliant documentation standards.

Nice to have

• Associate degree in Information Systems or a related field.
• Relevant technical certifications, such as CompTIA, Microsoft, or networking certifications.
• Experience supporting medical devices or healthcare environments.
• Experience with web-based or client-server applications, SAP or similar systems, and knowledge-management tools.

Culture & Benefits

• Collaborative and supportive team environment focused on knowledge sharing and continuous learning.
• Medical and dental coverage beginning on day one, plus life, accident, disability, and business travel accident insurance.
• 401(k) retirement plan with employee contributions and company matching, employee stock purchase plan, flexible spending accounts, and educational assistance.
• Paid holidays, 20–35 days of paid time off based on length of service, family and medical leave, and paid parental leave.
• Additional commuting, childcare, employee discount, and employee assistance benefits.