Analyst, Techline (IT Support)

Location: Fully remote from a non-hirify.global worksite, most commonly the employee’s residence; listed location is New York, United States.

Salary: $62,000–$70,000 hourly.

Company

hirify.global is a global media and entertainment company producing and distributing film, television, streaming, news, theme park, consumer product, and experiential content.

What you will do

• Provide first-line technical support by phone, live chat, and tickets in a high-volume environment.
• Resolve IT break-fix issues and fulfill or triage customer requests.
• Deliver customer service and meet team targets and defined SLA objectives.
• Identify process improvements and provide feedback to management.
• Collaborate on service improvement plans and operational projects.

Requirements

• 3+ years of relevant IT Support experience, including Windows, Mac OS X, Office 365, Active Directory, mobile technologies, and similar common IT tools.
• Experience performing and managing clearly defined SLA targets.
• Awareness of ITIL fundamentals.
• Passion for technology and the ability to work independently through complex technical issues.
• A suitable full-time home working environment with a quiet area, minimal distractions, and a strong, consistent internet connection.

Nice to have

• Customer-first approach and commitment to customer satisfaction.
• Team-oriented, flexible, passionate, and motivated working style.
• Availability for later shifts, weekends, or holidays when needed.

Culture & Benefits

• Fully remote work from a non-hirify.global worksite, most commonly the employee’s residence.
• Company-sponsored medical, dental, and vision insurance.
• 401(k), paid leave, tuition reimbursement, discounts, and other benefits.
• External candidates may be required to attend an in-person interview at an hirify.global location before a hiring decision.
• Inclusive culture focused on community impact, employee development, and equal employment opportunities.