Technical Support Specialist

Location: Hybrid role based in Virginia, United States, requiring occasional onsite work at the Arlington, VA office and other regional offices. Monday-Friday working hours are 2–11 AM Eastern, with participation in an on-call rotation. Must be a US citizen and successfully complete a background check.

Salary: $70,700–$131,300 annual base salary.

Company

hirify.global provides a ticketing system platform that helps business travelers book flights, trains, and other travel options worldwide.

What you will do

• Lead and update tickets within established SLAs, prioritize critical incidents, and assess business impact.
• Provide onsite and remote technical support, installation, configuration, and problem resolution across Windows, Apple/Mac, and network environments.
• Diagnose mechanical, hardware, software, and system failures and determine timely, cost-effective repair resolutions.
• Manage IT hardware repair and operating system support at all levels.
• Evaluate processes, procedures, and technology to improve customer support.
• Coordinate support and repair activities with selected third-party vendors.

Requirements

• US citizenship and successful completion of a background check.
• 5+ years of experience in an enterprise desktop support environment handling software and hardware technical issues.
• Experience with Windows and Mac operating systems, office suites, and Active Directory.
• Professional writing and documentation skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to follow written processes and procedures.
• Availability for a Monday-Friday 2–11 AM Eastern schedule, an on-call rotation, and occasional onsite work.

Nice to have

• Associate degree in computer science or completion of technical school.

Culture & Benefits

• Inclusive and collaborative work environment where colleagues' voices are valued.
• Health and welfare insurance, retirement programs, parental leave, adoption assistance, and wellbeing resources, subject to country-specific eligibility.
• Travel discounts on flights, hotels, cruises, car rentals, and other travel services.
• Access to more than 20,000 learning courses, leadership courses, and internal career opportunities.
• Inclusion groups supporting discussion of shared identities and initiatives.