Customer Success Manager, Recruiting (SaaS)

Location: Austin, Texas, United States; 4 days per week in the Central Austin office, with Fridays remote.

Company

hirify.global develops SaaS software that makes college athletics recruiting more efficient, transparent, and honest for coaches and prospective student athletes.

What you will do

• Onboard new customers and help them maximize their use of hirify.global’s software and services.
• Build and maintain relationships with key customer accounts, including college sports coaching staffs.
• Regularly understand customer goals and challenges and provide proactive guidance.
• Become a product expert and teach customers how to use the software.
• Resolve customer questions and issues promptly.
• Work closely with Sales and often lead the customer renewal process while maintaining accurate CRM records.

Requirements

• Bachelor’s degree in a related field or equivalent experience.
• 2–5 years of experience in a customer-facing role, preferably in customer success, account management, or a related field.
• Expertise in Excel and experience working with large amounts of data.
• Experience working with a modern CRM.
• Experience working with a SaaS product or in the technology or data industries.
• Strong commitment to customer satisfaction and understanding of customer needs and expectations.
• Excellent verbal and written communication skills for effective interaction with customers and internal teams.
• Ability to identify and resolve customer issues and challenges proactively and promptly.
• Familiarity with software applications and ability to quickly learn and understand new products.

Culture & Benefits

• Hybrid schedule with in-office collaboration Monday through Thursday and flexible Fridays.
• Base salary plus an annual company-wide bonus based on collective success.
• Stock options and participation in the value created by the company.
• Unlimited PTO and holidays off.
• Medical, dental, and vision coverage fully paid for employees.
• Community Service Program and a collaborative, solution-oriented startup culture.