Customer Success Manager (AI)

Location: Remote, Moscow

Company

Diagnocat is a fast-growing dental technology startup founded in 2017 that develops AI-powered cloud software for analyzing 2D and 3D dental images, generating diagnostic reports, and creating 3D treatment-planning models. The platform operates in more than 50 countries and has screened over 10 million teeth.

What you will do

• Guide international customers through onboarding, product training, adoption, and integration into daily workflows.
• Build long-term customer relationships, monitor engagement, prevent churn, and reactivate inactive customers.
• Identify product expansion opportunities, support renewals, and develop existing customer accounts.
• Analyze product usage statistics, trends, dashboards, customer performance, and adoption metrics to prioritize proactive actions.
• Maintain accurate customer, activity, and account data in HubSpot.
• Coordinate with Sales, Product, Clinical, Technical Support, and Integration teams; collect customer feedback and communicate recurring needs and opportunities.

Requirements

• At least 3 years of experience in Customer Success, Account Management, or a similar customer-facing role. Experience in SaaS or technology is preferred.
• Excellent written and spoken English.
• Strong communication and relationship-building skills.
• Data-driven mindset and confidence working with statistics, dashboards, and customer metrics.
• Experience with CRM systems.
• Strong organizational skills, a proactive approach, and the ability to manage multiple accounts independently.
• Experience driving product adoption, improving customer retention, and developing long-term customer relationships.

Nice to have

• Knowledge of HubSpot.

Culture & Benefits

• Remote work with an international team of dental professionals.
• Flexible working hours.
• Corporate equipment available on request.
• Competitive remuneration.
• Fast-growing company with modern structures, collaboration, and open communication.
• Opportunity to contribute directly to improving patients' quality of life through an innovative dental diagnostic product.