Customer Success Manager (EdTech)

Location: Remote, United Kingdom

Company

hirify.global is an EdTech company providing AI-powered language-learning courses supported by a global community of native speakers, with more than 120 million registered users.

What you will do

• Manage a shared portfolio of SME clients spending under €20,000 annually, driving adoption, engagement, and value delivery.
• Own strategic target accounts and develop high-touch success plans and retention strategies.
• Manage reseller relationships, ensuring enablement, support, and value for their end customers.
• Develop scalable customer engagement assets, including success plans, guides, and FAQs, particularly for resellers and low-touch accounts.
• Identify upsell opportunities, support expansion conversations, and promote customer advocacy through case studies, referrals, and testimonials.
• Collaborate with Sales, Support, and Product teams, presenting client feedback and insights to inform product development.

Requirements

• At least 1 year of experience in Customer Success, Account Management, or Client Services in a SaaS or technology environment.
• Fluent English; additional European languages are a plus.
• Experience managing both high-touch and low-touch engagement models.
• Strong commercial mindset, including experience driving renewals and identifying growth opportunities.
• Excellent communication and relationship-building skills across varied client personas.
• Ability to interpret client data and present insights and actions clearly.
• Experience using CRM systems such as Salesforce, HubSpot, or similar tools.

Nice to have

• Experience in EdTech or language learning.
• Experience managing reseller or channel partner relationships.
• Strong presentation or workshop facilitation skills.
• Experience scaling customer success processes for large volumes of small accounts.

Culture & Benefits

• Private health insurance.
• Flexible working hours with a hybrid or remote working model.
• Centrally located, well-equipped offices with breakfast, lunch, snacks, and fresh fruit.
• Enhanced maternity and paternity leave.
• Social activities, team lunches, socials, quarterly team events, and company events.
• An inclusive, judgement-free workplace that values cultural, racial, religious, and other differences.

Hiring process

• CV application review followed by a recruiter conversation.
• Prepare and present a presentation as part of the test stage.
• Complete a 40-minute hiring manager video call about the exercise and role, followed by a final interview.