Customer Value Partner (CVP)

Location: London, UK; hybrid, with office collaboration three days per week for most roles.

Company

hirify.global is an AI and technology upskilling platform that delivers apprenticeships and learning programs for enterprise customers.

What you will do

• Own the end-to-end customer journey for a portfolio of Enterprise accounts from sales handover through value realization and renewal.
• Build relationships with HR, executive sponsors, and business leaders, embedding hirify.global into customers’ digital and talent strategies.
• Develop 12-month Mutual Action Plans and Discovery Workshops with clear governance, success metrics, and operating rhythms.
• Oversee launch readiness and the First 90 Days, coordinating with Fulfilment on technical readiness and cohort setup.
• Lead Executive Business Reviews and translate learning outcomes into data-backed business impact and ROI narratives.
• Identify expansion and upsell triggers, build ready-to-close commercial cases, improve playbooks, and align Delivery, Product, and Support teams.

Requirements

• 3+ years of experience in Customer Success, Account Management, or Consulting, with a proven history of managing and growing high-stakes Enterprise B2B relationships.
• Project leadership experience, including leveraging internal teams such as Fulfilment and Admissions during high-stakes implementation phases.
• Ability to interpret complex datasets and correlate hirify.global delivery data with client internal KPIs to build technical ROI cases.
• Understanding of Net Revenue Retention and ability to build expansion cases backed by value proof and mutual action plans.
• Ability to lead Executive Business Reviews, influence Director-level stakeholders, and handle difficult conversations with empathy and data-backed logic.
• Strong CRM discipline and experience maintaining Salesforce data hygiene as the source of truth for account health.

Culture & Benefits

• Hybrid work with office collaboration three days per week for most roles.
• Work-from-anywhere scheme for up to 10 days per year.
• 27 days of holiday, five additional days off, and eight bank holidays per year.
• Private medical insurance, medical cashback, life insurance, gym membership, Wellhub wellness resources, and Spill mental health support.
• Weekly catch-ups, seasonal celebrations, and regular opportunities to connect in the office.
• Employees must support learner safeguarding; regulated-activity roles require an Enhanced DBS check and related declarations.