Customer Success Manager II

Location: Brazil, with a strong preference for candidates near São Paulo; remote work with customer travel potentially once a month

Salary: Base salary R$118.125–R$196.875 BRL; on-target earnings R$168.750–R$281.250 BRL.

Company

hirify.global develops sports technology products that help coaches and athletes capture video, analyze data, share highlights, and improve performance.

What you will do

• Manage a portfolio of approximately 100 elite accounts across LATAM.
• Analyze customer metrics in Salesforce, identify growth opportunities, conduct business reviews, and drive renewals and expansion.
• Maintain accurate monthly and quarterly pipeline forecasts and work toward retention and expansion targets.
• Partner with Engineering, Hardware, Support, Account Executives, and Solution Consultants to resolve issues and identify new revenue opportunities.
• Coordinate customer training and education to increase product adoption and maximize subscription ROI.

Requirements

• Fluent Portuguese, Spanish, and English.
• Experience in account and pipeline management, with the ability to handle a high volume of clients while maintaining attention to detail.
• Consultative relationship-building skills, initiative, and the ability to solve complex customer problems.
• Analytical and organizational skills, including using data to make decisions and prioritizing work across multiple software platforms under tight deadlines.
• Excellent presentation and communication skills, including clear, direct, and respectful feedback to internal stakeholders and elite customers.
• Willingness to travel and visit customers on-site, potentially as often as once a month.

Nice to have

• 3M+ experience in a client-facing role at a technology company and familiarity with current customer success trends.
• Knowledge of the sports industry and performance analysis workflows, particularly soccer.
• Previous hirify.global product experience or deep knowledge of the hirify.global ecosystem.

Culture & Benefits

• Flexible vacation time, company-wide holidays, meeting-free timeout days, and remote work options.
• Autonomy, an open and honest culture, and support for trying new ideas.
• Professional development resources and career growth opportunities.
• Technology and office resources designed to support effective work remotely or in the office.
• Depending on location, medical and retirement benefits, plus an Employee Assistance Program and employee resource groups supporting wellbeing.