IT Support Specialist (Microsoft 365/Azure)

Location: 100% onsite in Niwot, Colorado, United States

Compensation: $29.00–$38.50 per hour

Company

hirify.global develops and manufactures micro-contamination monitoring equipment for the semiconductor and pharmaceutical industries.

What you will do

• Provide first- and second-level technical support for company software, hardware, and related systems.
• Troubleshoot, resolve, document, and escalate technical issues as needed.
• Install, configure, and maintain computer hardware and software.
• Provide remote and onsite technical support to customers.
• Manage hardware and software asset inventory and improve IT support processes.
• Administer Active Directory users, groups, permissions, email systems, and Microsoft 365/Azure applications including Outlook, Teams, OneDrive, and SharePoint.

Requirements

• Associate’s degree in information technology or equivalent experience.
• Strong understanding of computer hardware and software systems.
• Knowledge of Microsoft 365 and Azure.
• General knowledge of Microsoft Exchange, both on-premise and online, and hypervisor technologies including Hyper-V and VMware.
• Understanding of networking, including DNS, DHCP, and TCP/IP.
• Understanding of Microsoft Server technologies, including Active Directory, file and folder permissions, print management, and Remote Desktop.
• Experience with cloud-based technology and applications, troubleshooting and resolving technical issues, and maintaining strong documentation.
• Excellent communication, interpersonal, customer service, problem-solving, and analytical skills.
• Ability to work independently, as part of a team, and in a fast-growing team environment.

Culture & Benefits

• Office-based role requiring extended periods of sitting, standing, and computer use; occasional lifting of up to 20 pounds.
• Health, dental, vision, FSA, life insurance, and an onsite clinic for Colorado employees.
• 401(k) retirement plan with company match.
• Vacation, holiday, leave policies, tuition reimbursement, employee recognition, and employee assistance programs.
• Equal opportunity workplace focused on an inclusive and supportive environment.