IT Support Specialist (Manufacturing Technology)

Location: Hartland, Wisconsin, United States; hybrid schedule with three days in the office and two days at home.

Company

hirify.global develops packaging and automation solutions and combines the scale of a growing global organization with an entrepreneurial operating environment.

What you will do

• Provide Tier 1 support for desktops, laptops, mobile devices, printers, and business applications.
• Install, configure, maintain, and troubleshoot Windows and macOS devices, including Apple computers and mobile devices.
• Manage user accounts, permissions, and security groups in Active Directory and Microsoft 365.
• Resolve network, Wi-Fi, VPN, email, printing, hardware, software, and security issues.
• Support manufacturing technology such as barcode scanners, label printers, production workstations, and shop-floor systems.
• Maintain infrastructure, endpoint security, documentation, inventory, onboarding and offboarding processes, and IT projects.

Requirements

• Experience supporting Windows desktop operating systems.
• Working knowledge of Microsoft 365 administration and Active Directory.
• Understanding of DNS, DHCP, and TCP/IP networking.
• Strong troubleshooting, problem-solving, prioritization, and communication skills.
• Customer-focused approach with the ability to explain technical information to non-technical employees.
• Must be eligible to work in the United States; employment eligibility is verified through E-Verify.

Nice to have

• Experience supporting technology in manufacturing, ERP, production, or shop-floor environments.
• Experience with Intune, N-able, or similar endpoint management tools.
• Knowledge of cybersecurity best practices and experience supporting macOS and Apple mobile devices.
• CompTIA, Microsoft, Apple, or related certifications.
• Associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.

Culture & Benefits

• Full-time employment in a collaborative and communicative environment.
• Opportunities for career growth, learning, and individual initiative.
• Medical and dental programs, life insurance, paid time off, and a retirement savings plan with company matching.
• Benefits eligibility begins on the first day of employment.