Inside Sales Representative (SmartBuildings)

Location: Hybrid, Toronto, Canada

Salary range: CAD 65,500–70,950 total compensation, plus variable compensation including short-term and long-term incentives.

Company

hirify.global, including ecobee, develops smart home, connected-building, backup power, and sustainable energy products and services.

What you will do

• Execute inbound and outbound sales activities, qualify leads, and support territory objectives with Regional Sales Managers.
• Drive direct sales and customer success for the SmartBuildings product line, including demonstrations, hardware procurement, onboarding, and follow-up.
• Manage assigned distributor, contractor, and partner accounts to increase sell-in, product adoption, and sales growth.
• Deliver virtual contractor training and partner onboarding sessions.
• Manage return requests, credit resolution, and partner communication through the RMA process with Operations and Finance.
• Maintain Salesforce data, provide product and pricing information, identify workflow improvements, and share partner insights.

Requirements

• Post-secondary education in Business, Marketing, or a related field, or equivalent work experience.
• At least 2 years of experience in inside sales, customer success, or account management.
• Success managing customer or partner relationships through proactive outreach and structured follow-up.
• Experience with multi-step or consultative sales processes.
• Effective virtual communication, interpersonal, organization, prioritization, and follow-through skills.
• Foundational consultative selling and customer success skills focused on identifying partner needs and providing clear solutions.
• Competency with CRM tools such as Salesforce and proficiency with Excel, PowerPoint, Word, and Outlook.
• Ability to collaborate with Regional Sales Managers and adjacent teams, take accountability for results, and respond to partner needs.

Nice to have

• Formal sales training or certification from an accredited program.
• 3+ years of progressive experience in inside sales, account management, or customer success, ideally in technical, HVAC, or connected devices.
• Experience with virtual or phone-based partner engagement, customer training, hardware-plus-service or subscription sales, product returns or RMA workflows, and full-cycle account or product-line sales.
• Familiarity with Salesforce, Tableau, or other CRM and reporting tools.
• Knowledge of ecobee’s professional channel strategy, product ecosystem, and SmartBuildings offering.
• Strong presentation and facilitation skills, intermediate analytical skills, and experience with partner enablement or sales process improvements.
• Adaptability and initiative in a dynamic, cross-functional environment.

Culture & Benefits

• Hybrid work in Toronto, within a global technology organization with offices in Canada and the UK and remote colleagues in the US.
• Medical, dental, and vision plans; life and long-term disability coverage; flexible spending and health savings accounts.
• Accrued paid time off, paid holidays, and RRSP retirement benefits.
• Commitment to accessibility, accommodation, human rights, and equal employment opportunity.