Commercial Accounts Program Manager (Automotive)

Location: Remote employee based in Canada; Toronto/GTA preferred. Listed location: Brampton, Ontario (Toronto).

Annual salary: $70,000–$80,000 CAD.

Company

hirify.global is a publicly traded technology, data, and innovation company operating a digital marketplace for wholesale used vehicles.

What you will do

• Serve as the primary point of contact and advisor for assigned commercial account partnerships covering inspection services.
• Lead client onboarding and implementation meetings, business reviews, SLA updates, and technology or inspection demonstrations.
• Monitor and report monthly SLA metrics and KPIs, using data insights for client forecasting and service enhancements.
• Translate client technical requirements into actionable development items with Operations, Product, and IT teams.
• Manage escalated client issues and disputes, optimize workflows, and implement process improvements.
• Provide market intelligence and strategic feedback to executive leadership and deliver professional client communications.

Requirements

• 3+ years of account management experience and 3+ years of automotive industry experience.
• Bachelor’s degree or equivalent industry experience.
• Proven capability in managing B2B account partnerships, client onboarding, and SLA/KPI monitoring.
• Strong understanding of B2B data integrations, APIs, SaaS, and PaaS.
• Exceptional verbal and written communication, presentation, public speaking, interpersonal, and analytical skills.
• Ability to build trusted relationships with major account partners and advocate for technical and operational needs.
• Ability to monitor service metrics, resolve complex technical or process challenges, identify workflow bottlenecks, and drive operational optimization.

Nice to have

• Proficiency in Google Workspace and Salesforce CRM.
• Background in automotive inspection technologies or remarketing services.
• Experience working directly with Product and IT engineering teams to prioritize development items.

Culture & Benefits

• Remote work with Toronto/GTA preferred.
• Medical, dental, and vision benefits, including employer HSA contributions and FSA options in the US.
• Immediately vested 401K with company match in the US or RRSP with company match in Canada.
• Paid vacation, personal, sick, maternity, and paternity leave where applicable.
• Disability, life insurance, AD&D, Employee Assistance Program, volunteer service day, tuition reimbursement, internal promotion opportunities, and diverse career paths.