Senior Manager, Strategic Customer Success

Location: US Remote; ability to travel up to 20%

Salary: $179,900–$269,900 USD in Zone 1 (CA, CT, DC, MD, MA, NJ, NY, VA, WA) or $168,200–$252,200 USD in Zone 2 (all other US locations), plus variable commission, equity, and benefits.

Company

hirify.global provides a product that supports customers throughout their growth and helps them achieve measurable business outcomes.

What you will do

• Manage, coach, and develop a team of 8–10 Customer Success Managers serving strategic and enterprise customers.
• Drive retention and expansion strategies, customer satisfaction, product adoption, and measurable ROI.
• Establish KPIs, metrics, forecasting, operational rigor, accountability, and performance expectations.
• Anticipate customer risks, guide resolution strategies, and build executive-level customer relationships.
• Execute strategic priorities, report progress, and collaborate with Product, Sales, Onboarding, and Support.
• Recruit, onboard, and mentor talent while synthesizing customer feedback to influence product strategy.

Requirements

• 3+ years of people management experience in Customer Success or Account Management within Strategic or Enterprise teams.
• Proven experience managing large, complex customers.
• Deep understanding of renewal and expansion motions, with proven success hitting targets and owning team forecasting and goals.
• Strong coaching and people leadership skills, including the ability to motivate others and foster trust, collaboration, and accountability.
• Strong business acumen and the ability to consult on best practices, process optimization, and ROI realization in the product.
• High emotional intelligence with strong listening, empathy, and communication skills.
• Exceptional organization and project management skills, with the ability to balance multiple priorities precisely.
• Proactive ownership mindset and resilience when navigating ambiguity or challenges.
• Ability to travel up to 20%.

Culture & Benefits

• Flexible time off, autonomous work support, learning and development opportunities, onboarding, and leadership training.
• Recognition programs, peer-nominated awards, and other performance recognition.
• Company-paid medical, dental, and vision coverage, including options fully paid by the employer and 90% dependent coverage.
• FSA, HSA, 401(k) match, telehealth, and One Medical memberships.
• Parental leave and support, fertility, surrogacy, and adoption reimbursement, maternity support, breast milk shipping, pet insurance, legal advisory services, and financial planning tools.