Senior Customer Success Manager, Strategic Accounts

Location: US Remote; less than 15% nationwide travel may be required.

Salary: $122,200–$183,400 USD in Zone 1 and $114,200–$171,400 USD in Zone 2, plus variable commission, equity, and benefits.

Company

hirify.global provides software for franchise systems and multi-location enterprise customers.

What you will do

• Manage long-term success and executive relationships for strategic franchise and enterprise accounts.
• Coach corporate staff, franchise owners, and end users on product best practices and workflows.
• Drive product adoption, customer satisfaction, evangelism, and customer experience improvements.
• Collaborate with customers and product managers on enhancement requests and act as a subject matter expert for custom features.
• Analyze engagement data, customer usage, and KPIs to identify actionable insights and valuable product features.
• Build business reviews, provide recommendations, manage escalations, maintain account records, and support onboarding when needed.

Requirements

• 5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success.
• Strong account management and project management skills with strict attention to detail.
• Ability to learn new software programs quickly and identify opportunities to use their full potential.
• Ability to anticipate client roadblocks, risks, and issues and take proactive action.
• Problem-solving ability in challenging and ambiguous situations, including developing creative solutions.
• Self-starter able to lead, motivate, and work effectively in an entrepreneurial, fast-paced environment.
• Strong communication and organizational skills, teamwork, and adaptability.
• Ability to travel nationwide less than 15% of the time; travel requirements may depend on COVID-19 restrictions.

Culture & Benefits

• Flexible time off, flextime, autonomous work support, learning and development opportunities, onboarding, and leadership training.
• Recognition programs, including Bonusly and peer-nominated awards.
• Company-paid medical, dental, and vision coverage, with FSA, HSA, 401(k) match, and telehealth options.
• Parental leave and support, fertility, surrogacy, and adoption reimbursement, maternity support, pet insurance, legal advisory services, and financial planning tools.
• AI-assisted tools may support recruitment operations but are not used to make hiring decisions.