Strategic Customer Success Manager, Exteriors

Location: US Remote

Salary: $111,800–$167,600 USD for Zone 1 locations (CA, CT, DC, MD, MA, NJ, NY, VA, WA); $104,500–$156,700 USD for all other US locations. International compensation varies by location.

Company

hirify.global provides a SaaS platform for service businesses, supporting workflows, operations, reporting, integrations, and business growth.

What you will do

• Own executive relationships, business reviews, success plans, adoption, outcomes, renewals, and expansion opportunities for a portfolio of strategic accounts.
• Lead escalations from triage and root-cause analysis through cross-functional resolution and customer communication.
• Map customer workflows, data, third-party systems, and pain points to hirify.global capabilities.
• Design and document configurations, feature gates, settings, pricebooks, estimates, workflows, reporting, and supplier or third-party integrations.
• Troubleshoot configuration, data, integration, and product issues hands-on, partnering with Implementation, Support, Product, and Engineering.
• Build reusable SOPs, templates, best-practice configurations, enablement content, and data-driven diagnostic approaches using SQL, reporting, and AI tooling.

Requirements

• 5+ years of experience in customer success, solutions architecture, implementation, professional services, or a similar customer-facing technical role with strategic or enterprise accounts.
• Demonstrated ability to technically solve customer problems by identifying root causes in configuration, data, or integrations and designing the fix.
• Working knowledge of SaaS platforms, including workflows, permissions, settings, data models, APIs, integrations, and reporting.
• Ability to query, filter, and interpret data using SQL or an equivalent tool to support diagnosis or business cases.
• Executive-level communication skills, including explaining technical solutions to business owners and business goals to engineers.
• Experience managing escalations and cross-functional work without direct authority.
• Structured and documented working style, including clear solution designs, action plans, and handoffs.

Nice to have

• Experience with field service, home services, construction, roofing, or exteriors workflows.
• Hands-on hirify.global experience with configuration, pricebooks, estimating, or integrations.
• Experience with third-party or supplier integrations, scripting or automation, or building with AI tools.
• Background combining customer success with a technical or architect role.

Culture & Benefits

• Flexible time off, flextime, autonomous work support, learning and development opportunities, onboarding, and leadership training.
• Recognition programs, including Bonusly and peer-nominated awards.
• Employer-paid medical, dental, and vision coverage, with FSA, HSA, 401(k) match, and telehealth options.
• Parental leave, fertility, surrogacy, adoption, maternity, breast milk shipping, pet insurance, legal advisory, and financial planning benefits.
• Annual bonus, equity, and a broader benefits package in addition to base salary.