Senior Lead Customer Success Manager

Location: USA - Remote; employees may work remotely from any location within their country of employment. Full-time position.

Salary: $137,000.00–$235,000.00 in the US, plus a discretionary annual bonus, restricted stock units, 401(k) match, and comprehensive employee benefits.

Company

hirify.global provides an AI-powered SaaS platform that unifies finance, risk, and sustainability data on a secure foundation for complex organizations.

What you will do

• Own strategic enterprise relationships, map customer organizations and priorities, and develop multi-year account plans tied to platform capabilities.
• Build C-suite and VP partnerships, lead impact-focused business reviews, and identify portfolio whitespace and expansion opportunities with sales partners.
• Use adoption data and health signals to diagnose issues, design targeted interventions, and drive lasting workflow and behavior change.
• Maintain renewal forecasts, identify risks early, develop mitigation plans, and lead escalations through root-cause resolution while keeping customers informed.
• Coordinate Sales, Support, Product, and other functions to deliver account outcomes and synthesize account patterns into evidence-backed recommendations.
• Mentor CSMs and contribute to repeatable team playbooks, tools, and execution practices.

Requirements

• 8+ years of experience in B2B SaaS Customer Success, Strategic Account Management, or Consulting.
• Bachelor's degree or equivalent experience.
• Experience retaining and growing complex, multi-stakeholder enterprise accounts across multiple renewal cycles.
• Commercial experience identifying and qualifying expansion opportunities alongside a sales partner.
• Executive presence and the ability to build trust with C-suite stakeholders during high-stakes conversations.
• Ability to interpret data, identify meaningful signals, and turn findings into clear action-oriented narratives.
• CRM discipline supporting reliable forecasts, visible work, and transferable accounts.
• Experience leading or coordinating cross-functional work without direct authority across Sales, Support, Product, and other teams.
• Willingness to travel up to 20% for team and corporate meetings; reliable internet access while working remotely.

Nice to have

• Genuine interest in mentoring others and improving team performance.

Culture & Benefits

• Flexible work arrangements supporting office or remote work from within the employee's country of employment.
• Discretionary bonus typically paid annually.
• Restricted Stock Units granted at hire.
• 401(k) matching and comprehensive employee benefits.
• Role-related security and privacy training is required.