Director, Supply Chain Customer Operations

Location: USA - NC - Charlotte

Salary: $146,500–$201,400 base salary annually for this full-time, salaried position.

Company

hirify.global is a large consumer food products company with brands including Campbell’s, Goldfish, Pepperidge Farm, Prego, Rao’s Homemade, and V8.

What you will do

• Own the strategy, governance, and performance of customer order management across a complex consumer products supply chain.
• Manage the operating model, SLAs, KPIs, governance routines, and escalation paths for third-party partners processing customer orders.
• Set enterprise policies for ordering behavior, lead times, pricing compliance, order blocks, exceptions, and execution standards.
• Own the business roadmap for order capture, pricing and promotion validation, order automation, RPA, throughput, and lead-time optimization in partnership with IT.
• Lead KPI management, root-cause analysis, corrective actions, and continuous improvement using Lean, Six Sigma, and digital enablement.
• Lead a team of customer operations, process, and technology leaders while partnering with Sales, Customer Engagement, Finance, IT, key customers, and external providers.

Requirements

• Bachelor’s degree in Supply Chain, Operations, Business, Engineering, or a related field.
• 10+ years of progressive experience in customer-facing supply chain, order to cash, logistics, or operations.
• Experience managing third-party or managed service providers.
• Strong knowledge of order management, pricing validation, order blocks, and customer execution.
• Proven ability to lead change and influence within a matrixed organization.

Nice to have

• MBA or advanced degree.
• Experience in large consumer products or food and beverage companies.
• Experience with ERP systems such as SAP, order management systems, and automation tools.
• Lean or Six Sigma certification.

Culture & Benefits

• Full-time, salaried employment with medical, dental, disability, AD&D, and life insurance benefits beginning on day one.
• Matching 401(k) plan with immediate vesting, paid time off, holiday pay, and unlimited sick time.
• Access to an onsite fitness center, onsite childcare, and company store when working at WHQ.
• Donation and volunteer matching through Campbell’s Cares, plus Employee Resource Groups.
• Reports to the Sr Director, Fulfillment & Customer Engagement; leads 3 direct reports within a total team of 17 plus the Genpact team.