Customer Success Manager

Location: Remote from Warsaw, Poland; occasional attendance at global meetings, training, and kick-offs; travel up to 15%.

Company

Okta builds trusted identity infrastructure that secures AI and human identities and helps organizations adopt technology safely.

What you will do

• Manage a portfolio of smaller ARR customers through programmatic engagement and data-driven account health monitoring.
• Drive technical platform adoption, measurable business outcomes, customer satisfaction, and retention.
• Identify and mitigate churn risks, anticipate issues from usage patterns, and resolve standard customer problems independently.
• Use Okta products, use cases, and best practices to demonstrate value and support customer champions.
• Handle escalations, answer adoption and business-value questions, and identify standard expansion opportunities.

Requirements

• Typically 5+ years of related professional experience with a Bachelor’s degree; or 3+ years with a Master’s degree; or a PhD without experience; equivalent experience is accepted.
• Experience in customer success management and driving adoption of a technical platform.
• Customer-centric, proactive team-player approach focused on customer loyalty.
• Ability to use consulting-style questions for engagement and discovery.
• Ability to work in a fast-paced environment and manage multiple customers and projects.
• Growth mindset, openness to feedback, and alignment with Okta core values.
• Ability to achieve Okta Professional and Admin Certification and develop a working understanding of Okta use cases and vision.
• Passion for Okta and Customer Success, with focus on achieving objectives despite challenges.

Culture & Benefits

• Remote work with occasional global meetings, training, and kick-offs.
• Up to 15% travel.
• In-person onboarding designed to support connection, learning, and early impact.
• Well-being support, social-impact initiatives, and talent-development programs.
• Equal-opportunity employment and reasonable accommodation support throughout the application, interview, and onboarding process.