Provider Relations Manager I (Transportation)

Location: Greenville, SC, United States; combination of office work and travel with 70% travel required

Salary: $52,900–$69,900 annually

Company

hirify.global provides transportation-related services and manages networks of transportation providers.

What you will do

• Manage transportation execution across all modes and maintain local and regional provider relationships.
• Communicate with providers, conduct training on policies, procedures, portals, and system changes, and improve provider performance.
• Drive safety, compliance, on-time delivery and pickup, trip acceptance, reroutes, complaints, and other Perfect Trip metrics.
• Use data from multiple systems to identify root causes, resolve network issues, and reduce missed trips, reroutes, complaints, and member abrasion.
• Partner with operations leadership and cross-functional teams on service, technology, and process improvements.
• Manage project milestones, make provider relationship decisions, escalate complex issues, and mentor junior team members.

Requirements

• Bachelor’s degree and 3+ years of experience, or an equivalent combination of education and experience.
• Strong verbal and written communication skills, including the ability to convey information clearly, negotiate, and resolve conflicts.
• Strong interpersonal, problem-solving, decision-making, and judgment skills when working with stakeholders and provider relationships.
• Customer service mindset and ability to provide a positive experience.
• Proficiency with Microsoft Word, Excel, Access, and Outlook.
• Knowledge of LSI proprietary software.
• Familiarity with multiple aspects of non-emergency transportation brokerage.
• Ability to meet the physical demands of the role, including frequent standing and walking, driving between locations, computer and mobile-device use, and occasional lifting up to 20 lbs.

Culture & Benefits

• Medical, dental, and vision insurance, plus employer-paid basic life insurance and AD&D.
• Flexible spending accounts, commuter and parking benefits, and a 401(k) plan with company match.
• Paid time off, paid parental leave, short- and long-term disability, and tuition reimbursement.
• Employee discounts across retail, hotels, food, restaurants, and car rentals.
• Regular travel to transportation providers, industry events, and various markets is required.