Supervisor, Preventive Maintenance Logistics (Medical Devices)

Location: Hybrid, Chelmsford, MA, United States

Annual salary: $81,600–$100,000, plus eligibility for an annual bonus.

Company

hirify.global develops medical devices, software, and related services for diagnosing and treating serious cardiopulmonary and respiratory conditions, serving EMS, hospital, public safety, and military customers in more than 140 countries.

What you will do

• Manage daily operations, schedules, workload distribution, and service queues for depot and field preventive-maintenance programs.
• Run forecasting and work-order programs, investigate failed automated service requests, and ensure timely service delivery.
• Maintain accurate install-base and device-history records, validate preventive-maintenance revenue recognition, and resolve credit and rebill issues.
• Support customers, field technicians, domestic service departments, and key customer accounts with operational issue resolution and proactive communication.
• Monitor backlog trends, collect data, and prepare monthly reports for departmental objectives and leadership review.
• Maintain personnel and training records and conduct performance reviews, coaching, and development for direct reports.

Requirements

• Two years of college or equivalent experience in a lead role.
• Experience in logistics.
• Previous customer-interface experience.
• Attention to detail, multitasking capability, strong time-management and organizational skills, and ability to meet deadlines.
• Ability to meet the physical demands of the role, including constant sitting, frequent repetitive motions, and occasional standing, walking, talking, and hearing.

Nice to have

• Knowledge of Oracle Cloud and Salesforce.
• Experience with Microsoft Office Suite.

Culture & Benefits

• Hybrid work arrangement.
• Benefits plans are available through hirify.global's comprehensive benefits program.
• Annual bonus eligibility under the company's bonus plan.
• Culture emphasizes innovation, self-motivation, an entrepreneurial spirit, and improving outcomes for underserved patients.

Hiring process

• Applications are accepted on an ongoing basis until the position is filled.