IA Relations Specialist (US Remote)

Location: 100% remote in the US and eligible states; flexible scheduling may be required to support business needs.

Salary: $19.00–$20.00 per hour.

Company

hirify.global connects travelers with expert travel professionals through a travel planning and booking platform.

What you will do

• Serve as the primary point of contact and trusted resource for Independent Advisors and agency owners.
• Manage affiliations, renewals, non-renewals, deactivations, status changes, transitions, affiliation fees, and account maintenance.
• Resolve complex advisor issues and coordinate with internal departments to provide timely support.
• Maintain advisor records, contracts, licenses, reports, metrics, and documentation across multiple systems.
• Identify process gaps, recommend improvements, and support testing and adoption of new tools and processes.
• Support advisor satisfaction, engagement, retention, and relationship-building initiatives.

Requirements

• At least four years of experience in advisor relations, account management, customer success, client relations, operations, partner support, or a related field.
• Strong relationship management, customer service, verbal, written, and interpersonal communication skills.
• Ability to build credibility and trust, manage complex situations independently, prioritize effectively, and drive issues to resolution.
• Strong organizational, documentation, reporting, recordkeeping, analytical, critical-thinking, and problem-solving skills.
• Understanding of advisor lifecycle management, affiliations, renewals, non-renewals, and transitions.
• Proficiency with CRM platforms, Microsoft Office Suite, reporting tools, and other business systems.
• Ability to maintain confidentiality, exercise discretion, demonstrate sound judgment, and adapt to changing priorities.
• Ability to work productively and confidentially in a remote or hybrid environment with minimal distractions, reliable internet, ongoing leadership communication, and reliable childcare or eldercare when applicable.
• Ability to communicate effectively in English in person, by telephone, and through virtual meeting platforms.
• Ability to work predominantly sedentary computer- and telephone-based duties and safely set up company-issued equipment.

Nice to have

• Associate’s or bachelor’s degree in business administration, communications, hospitality, operations, or a related field.
• Experience supporting independent contractors, franchise owners, agents, advisors, or similar business models.
• Travel industry, host agency, or advisor network experience.
• Demonstrated success balancing multiple priorities while maintaining service quality and accuracy.

Culture & Benefits

• Full-time employment with flexible schedules and remote-US, hybrid, and in-office options.
• Medical, dental, vision, and ancillary benefits for full-time employees beginning the first month after hire.
• 401(k) with a 4% employer match, immediate vesting, and travel discounts.
• Learning opportunities, wellness support, and a collaborative work environment focused on work-life balance.
• Professional references, background checks, E-Verify, and an arbitration agreement are required conditions of employment.