Client Success Coordinator (Travel Management)

Location: Remote position associated with Virginia Beach, VA, United States

Company

CI Azumano Travel is hirify.global' full-service travel management company serving businesses, governments, and personal travelers through traveler support, expense management, policy implementation, technology solutions, business intelligence, and vendor negotiations.

What you will do

• Serve as a trusted advisor for a portfolio of key small-business accounts and broaden business relationships.
• Develop customized solutions, upsell offerings, and identify revenue growth and cost-saving opportunities.
• Represent clients internally, coordinate departments and stakeholders, and support new sales processes for selected prospects.
• Interpret contracts and guide internal stakeholders in meeting client SLAs within agreed deliverables.
• Lead supplier negotiations, improve online adoption, manage reporting requirements, annual reviews, and industry best-practice communications.
• Analyze program performance, resolve and escalate issues, and support the Account Management team with reports and customer-service solutions.

Requirements

• Strong understanding of financial travel program drivers.
• Strong written and verbal communication skills.
• Strong understanding of reporting analytics and technical skills.
• Ability to work in a fast-paced environment while managing multiple tasks simultaneously.

Nice to have

• College degree preferred.

Culture & Benefits

• Remote position with a collaborative work environment and partnership-oriented culture.
• Full-time employees working at least 30 hours per week on a regular basis are eligible for benefits and paid leave.
• Benefits include medical, dental, vision, life, disability, critical illness, hospital and accident coverage, HSA, FSA, and a 401(k) retirement plan.
• Professional development, flexible work-life balance, performance recognition, and other employee programs are available.
• Equal employment opportunities are provided, with hiring preference for Seneca or Native individuals and encouragement for veterans with relevant expertise.