Customer Success Management Senior Specialist (Hospitality)

Location: Bogota; hybrid working model.

Company

hirify.global is a global travel technology company providing hospitality distribution solutions to travel sellers and partners.

What you will do

• Understand customer goals and help maximize the value of hirify.global hospitality distribution solutions.
• Drive customer adoption and engagement through best practices, proactive guidance, and support across the customer journey.
• Act as a product expert, troubleshoot challenges, and collaborate with internal teams to identify root causes and solutions.
• Track customer success metrics, anticipate challenges, and drive business outcomes.
• Build trusted customer relationships through regular engagement and business reviews.
• Support retention and growth by contributing to renewals and identifying opportunities for greater customer value.

Requirements

• Four years of experience in customer-facing roles.
• Fluent English.
• Clear, confident, and effective communication with customers and internal stakeholders.
• Ability to build trusted, positive, and lasting relationships.
• Effective teamwork and cross-functional collaboration.
• Ownership, accountability, initiative, and follow-through from challenge to resolution.
• Analytical thinking and structured problem-solving to identify root causes and solutions.

Culture & Benefits

• Hybrid working model.
• Competitive remuneration, individual and company annual bonus, paid vacation and holidays, health insurance, and other benefits.
• Online learning hubs and professional development opportunities covering technical and soft skills.
• Diverse, inclusive, and supportive workplace with attention to employee development and work-life balance.
• Role within a global travel technology company whose solutions impact travelers worldwide.

Hiring process

• Applications are communicated through official hirify.global channels only; hirify.global never charges recruitment fees or requests financial information.