Client Success Coordinator (Travel Management)

Location: Remote; other location listed as Virginia Beach, Virginia

Company

hirify.global is Seneca Holdings' full-service travel management company serving businesses, governments, and personal travelers through traveler support, expense management, policy implementation, technology solutions, business intelligence, and vendor negotiations.

What you will do

• Manage a portfolio of key small business accounts as a trusted advisor and strengthen client relationships.
• Develop customized solutions, identify client needs, upsell relevant offerings, and drive loyalty and revenue growth.
• Represent client interests across departments, support selected prospects during the new sales process, and coordinate stakeholders around client goals.
• Interpret contracts and guide internal teams on service-level commitments and deliverable scope.
• Lead supplier negotiations, online adoption improvement strategies, reporting, annual reviews, and industry best-practice communications.
• Analyze program performance, identify cost savings and revenue opportunities, resolve escalated issues, and support the Account Management team.

Requirements

• College degree preferred.
• Strong understanding of financial travel program drivers.
• Strong written and verbal communication skills.
• Strong understanding of reporting analytics and technical skills.
• Ability to work in a fast-paced environment while managing multiple tasks simultaneously.
• Proven negotiation skills and ability to handle difficult conversations with internal and external stakeholders.

Culture & Benefits

• Remote position with a collaborative work environment and partnership-oriented culture.
• Full-time employees regularly working at least 30 hours per week are eligible for benefits and paid leave programs.
• Benefits include medical, dental, vision, life, disability, critical illness, hospital and accident coverage, health savings and flexible spending accounts, and a 401K retirement plan.
• Competitive pay, flexible work-life balance, professional development, and performance and recognition programs are offered.
• Seneca Holdings provides equal employment opportunities and gives hiring preference to Seneca or Native individuals.