Customer Success Manager (Travel Technology)

Location: Lisbon, Portugal; hybrid working model

Company

hirify.global is a global travel technology company powering the future of travel through products and services for travel sellers.

What you will do

• Build and maintain trusted relationships with travel sellers.
• Drive product adoption and customer engagement to create measurable business value.
• Lead regular performance, planning, onboarding, and implementation discussions.
• Monitor customer needs, address risks, and ensure satisfaction.
• Collaborate with internal teams and Sales to deliver customer solutions and identify additional value opportunities.
• Collect customer feedback and market insights, and maintain accurate account documentation in management systems.

Requirements

• Experience in customer-facing roles such as Customer Success, Account Management, or Sales.
• Experience managing customer relationships and conducting business reviews.
• Familiarity with the travel industry, travel technology, or distribution systems.
• Proficiency with CRM tools and customer success platforms.
• Fluent English is required.

Nice to have

• Knowledge of additional European languages.
• Curiosity, flexibility, and a collaborative mindset.

Culture & Benefits

• Hybrid working model.
• Competitive remuneration package.
• Learning through on-the-job training, formal activities, and collaboration with colleagues.
• Supportive environment focused on employee well-being and work-life balance.
• Diverse and inclusive community with a focus on innovation and collaboration.