Customer Success Management Principal (Travel Distribution)

Location: Bogota, Colombia; hybrid position. Travel required up to 20% across NORAM and LATAM.

Company

hirify.global provides technology and distribution solutions for the travel industry.

What you will do

• Own Distribution customer success plans, align customers on goals and KPIs, and coordinate hirify.global stakeholders around value-driving outcomes.
• Support new solution implementations by driving adoption, sharing progress with decision makers, and co-leading go-live meetings.
• Monitor customer health, usage, satisfaction, and business-outcome dashboards; recommend actions to increase adoption and value.
• Coordinate responses to technical challenges, engage consulting and product resources, and advocate for customer needs internally.
• Identify upsell and expansion opportunities and support Account Management and Distribution Sales with renewals preparation.
• Represent airline distribution customer needs in customer surveys and related improvement initiatives.

Requirements

• Bachelor's degree in Business, Engineering, or Technology, or equivalent work experience.
• Minimum 5 years of successful customer-facing experience, including significant time with customers at all levels.
• Experience in roles such as Account Manager, Delivery Manager, Customer Care, Product Management, or IT Account Management.
• Advanced understanding of the travel industry and customers including airlines and Travel Sellers.
• hirify.global product and portfolio knowledge, particularly distribution products and NDC.
• Strong familiarity with hirify.global solutions and their business outcomes, plus the ability to present solution value to customers.
• Experience with Microsoft Office, Salesforce.com, Qlik, and Tableau; ability to learn hirify.global internal tools.
• Expertise in analytical, reporting, planning, and marketing tools; strong data synthesis and insight-generation skills.
• Advanced conceptual thinking, customer management, communication, adaptability, networking, and cross-functional collaboration skills.
• Ability to understand customer needs and business cases, communicate clearly during delivery handoffs, and develop customer-specific use cases.
• English speaking ability is required. Additional relevant languages may depend on the customer assignment.

Culture & Benefits

• Hybrid and flexible working model.
• Learning opportunities through on-the-job training, formal learning, and collaboration.
• Supportive and caring work environment focused on employee and family well-being.
• Competitive rewards package including salary, bonus, equity, and benefits.
• Global, diverse, inclusive, and collaborative organization.

Hiring process

• Complete the application process in no more than 10 minutes.
• Create a candidate profile, upload a Resume/CV, and submit the application.