Associate IT Support Tech

Location: Ruby Memorial Hospital (WVUH), Morgantown, West Virginia, United States. The role may require travel to other WVUHS facilities or affiliated sites and independent travel to remote sites.

Company

hirify.global is part of West Virginia University Health System, providing healthcare services supported by information technology and biomedical device operations.

What you will do

• Install, test, maintain, troubleshoot, inspect, and repair end-user PCs, laptops, tablets, printers, IP phones, mobile devices, and related software.
• Diagnose hardware and software issues, identify root causes, recommend long-term solutions, and provide technical assistance and onsite training to end users.
• Provide device-level network support for wired and wireless connections.
• Coordinate assigned projects and tasks, document risks and issues, communicate status and schedule changes, and follow change-control procedures.
• Support team training and development, collaborate with multidisciplinary groups, and travel to WVUHS facilities or affiliated sites when assigned.
• Provide biomedical device support at applicable sites, including vendor coordination, service documentation, preventive maintenance, and basic repairs.

Requirements

• Associate degree in Information Technology or a technical-related field, or two years of personal computer hardware and software support experience.
• Additional certification may be required; certification must be completed within four months after formal certification training.
• Ability to handle confidential information, work under high stress, adapt to changing workloads, prioritize tasks, and make independent decisions.
• Ability to work independently and as part of a team, collaborate with multidisciplinary groups, facilitate meetings, and resolve problems cooperatively.
• Reading, comprehension, typing, and strong oral and written communication skills.
• Ability to sit for extended periods and perform frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping.
• Ability to respond quickly to visual and audible network-device alarms.
• Must accept on-call responsibilities and respond by phone or onsite according to department policy.
• Internal employees must meet all mandatory competencies in their current position to qualify for promotion within IT.

Nice to have

• A+ Certification, CCNA, MCP, or MCSE.

Culture & Benefits

• Full-time schedule of 40 hours per week in a standard office environment.
• Work includes onsite support, possible travel between WVUHS facilities, and independent work at remote sites when assigned.
• Participation in mentoring, professional development, departmental teams, and collaborative problem-solving.
• Employment is non-exempt and subject to WVUHS policies and the policies of assigned entities.

Hiring process

• Click the Apply button and complete the application in full to be considered.