IT Support Administrator

Location: Headquarters, United States; onsite role

Company

hirify.global is a growing automotive retail organization with a promote-from-within career development philosophy.

What you will do

• Provide user advice, training, and assistance for computer hardware, software, applications, websites, and data management systems.
• Deliver second-level troubleshooting and support for computer systems, servers, software, point-of-sale hardware, store operations, telephony, LAN, and WAN.
• Monitor overnight operations and help ensure critical processes are completed for business units.
• Perform initial fault isolation, propose resolutions for approval, and support internal and external clients with projects, processes, and documentation.
• Create, update, curate, and publish technical and user documentation, databases, knowledge articles, and backup files.
• Follow organizational policies, procedures, regulatory codes, assigned schedules, and ongoing training and development activities.

Requirements

• Previous Service Desk or O'Reilly support desk experience.
• Ability to analyze computer problems and develop and implement logical, effective solutions.
• Excellent interpersonal, communication, written, verbal, and phone skills, including the ability to explain simple procedures.
• Excellent customer service skills for end users.
• Willingness to conduct research and think outside the box.
• Ability to work independently and in a group setting.
• Advanced technical and computer knowledge.
• Bachelor's degree or equivalent level.
• Sound experience and understanding of straightforward procedures or systems, with 7 to 12 months of experience; very limited managerial experience of 0 to 3 months.

Nice to have

• Experience monitoring, diagnosing, and fixing technology product problems and setting up and maintaining operating systems.
• Experience supporting information, data, and knowledge processes within an organization.
• Knowledge of standard office equipment and software packages.
• Clear and effective verbal communication skills for expressing ideas, requesting action, and formulating plans and policies.
• Systematic technical issue-solving skills, including problem identification and solution selection.
• Experience installing, configuring, and managing software and environments.
• Experience searching for new data or retrieving existing data from databases.
• Bilingual written and verbal skills.
• CompTIA Linux+ certification or equivalent.
• ITIL Practitioner certification.
• Knowledge of Jira and Confluence.
• Advanced knowledge of store and distribution center operations, procedures, and systems.

Culture & Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions starting on day one.
• Medical, dental, and vision insurance with an optional flexible spending account.
• Team member health and wellbeing programs.
• Tuition assistance and opportunities for career growth.
• Equal opportunity employment with reasonable accommodation available for qualified individuals with disabilities.