Solution Support Analyst (Healthcare)

Location: Overland Park, KS, United States; applicants must be legally authorized to work in the United States. Full-time, onsite position.

Company

hirify.global provides software solutions for healthcare organizations.

What you will do

• Provide technical support for client questions about solution applications and company software.
• Analyze, diagnose, and resolve issues involving system configuration, setup, product functionality, bugs, and enhancement requests through multiple support platforms.
• Document problems and solutions for broader use across the support team.
• Document and transfer issues requiring deeper analysis to more experienced associates.
• Coordinate with R&D, IT, and other cross-functional teams when appropriate.

Requirements

• Bachelor's Degree or equivalent relevant work experience.
• Legal authorization to work in the United States.

Nice to have

• At least 2 years of experience in a customer service environment.
• Customer service experience in a technical role.
• Healthcare solution support experience.
• Knowledge of SQL databases and queries.
• Healthcare clinical workflow experience.

Culture & Benefits

• Equal employment and advancement opportunities.
• Inclusive workplace committed to diversity.
• Pre-employment background check and drug screen required after an offer.
• hirify.global does not provide work visa sponsorship for this position.