Business Area Expert Field Service PLM360/S4 (f/m/d)

Location: Muelheim an der Ruhr, North Rhine-Westphalia, Germany; flexible and remote work options are available

Company

hirify.global is an energy technology company developing energy systems and supporting decarbonization through service offerings, modernization, and digitalization.

What you will do

• Represent Field Service business-process expertise within PLM360 and related transformation initiatives.
• Lead Fit/Gap assessments and translate operational needs into clear, testable business requirements.
• Validate process designs, solution direction, migration impacts, and deployment readiness, including formal approval and documentation.
• Connect Field Service experts, digital teams, and program leadership to resolve cross-functional process issues.
• Support testing, cutover, go-live, and hypercare through rapid issue clarification and business decisions.
• Create reusable process documentation and transfer knowledge for future transformation waves.

Requirements

• Degree in engineering, business informatics, industrial engineering, business administration, or a comparable discipline.
• Long-term professional experience, including substantial exposure to international Field Service operations or service transformation.
• Extensive end-to-end knowledge of Field Service processes, ideally covering service execution, maintenance, resource planning, and operational performance.
• Experience with complex ERP, PLM, or digital transformation programs.
• Strong skills in business requirements definition, process harmonization, Fit/Gap analysis, testing, and business acceptance.
• Familiarity with enterprise platforms such as PLM, SAP, Salesforce Field Service, or similar solutions, including assessment of operational, data, and integration impacts.
• Fluent professional English and confidence collaborating across cultures, functions, and seniority levels.
• Willingness to travel internationally for workshops and operational validation.

Culture & Benefits

• Full-time position in the Gas Services organization, focused on low-emission power generation, service, decarbonization, modernization, and digitalization.
• Flexible and remote work options, with offices designed for collaboration.
• Market-aligned remuneration, an employer-financed company pension scheme, and an opportunity to become a hirify.global shareholder.
• Professional and personal development programmes and learning materials.
• Flexible working-time models, childcare options at many locations, trial part-time work, and sabbatical opportunities.
• Commitment to equal opportunities, inclusion, and a diverse international workforce.