Customer Advocate (SaaS)

Location: Office, Philippines

Company

hirify.global.io is a SaaS go-to-market platform providing verified B2B contact data and sales engagement tools for revenue teams.

What you will do

• Drive revenue through live chat and calls by identifying buying signals, explaining product value, and converting interest into sales.
• Own customer conversations from inbound inquiry through conversion while ensuring customer satisfaction and rapid realization of product value.
• Upsell and cross-sell relevant product features based on customer business goals.
• Meet or exceed chat-to-close rates, monthly revenue quotas, and other performance KPIs.
• Respond within 30 seconds via chat and 4 hours via email, and capture opportunities from support interactions, feature requests, and product updates.
• Advocate for customers internally and collaborate with Product and Sales to reduce friction and improve the customer experience.

Requirements

• At least 1–2 years of experience in a customer-facing role such as support, sales, retail, or a similar field.
• Organized, proactive, and comfortable managing multiple conversations in a fast-paced environment.
• Customer-centric approach with the ability to understand and resolve customer business questions.
• Clear and confident written communication skills, especially in live chat and email.
• Adaptability, ability to learn new technologies, assess situations quickly, and find more effective ways to achieve goals.

Culture & Benefits

• AI-native environment focused on continuous improvement, AI, and automation.
• Culture of extreme ownership, focus, urgency, continuous learning, and cross-functional collaboration.
• Resources, support, and autonomy to own the role and make a meaningful impact.
• Encouragement to propose bold ideas, experiment, take smart risks, and drive results.